What you will do 

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics. 

• Create memorable store experiences through building genuine team, vendor, customer, and community relationships.  

• Build customer loyalty by delivering excellent service, utilizing clienteling tools, and offering tailored product advice and recommendations to meet client needs and preferences. 

• Execute successful promotions, special events, trunk shows, and customer outreach to maximize performance and drive sales. 

• Utilize selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product details.  

• Enhance customer experience by suggesting fine jewelry service plans and offering additional services. Provide repair estimates, complete proper documentation, receive and prepare shipments, and provide minor repair assistance and cleaning services. 

• Leverage training tools, use vendor resources, and embrace feedback to continuously build product knowledge, suggestive selling behaviors, and expertise in the latest industry tips, accessory trends, and fine jewelry product offerings. Encourage repeat client interactions as a knowledgeable and trusted resource. 

• Merchandise and replenish products timely. Maintain visual merchandising, signing, and fine jewelry caseline standards, aligning presentations with vendor and company directives. 

• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements. 

• Support fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and following security protocols and safety guidelines. 

 
 
Skills and Abilities 

• Dedication to customer service and a drive to achieve store objectives. 

• Skills and experience to perform in the role and a commitment to continuously learn. 

• Ability to take ownership of assigned tasks and contribute to store success. 

• Self-directed and able to work with minimal supervision in a deadline-driven environment. 

• Communicate with excellence. 

• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems. 

• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays. 

• Must regularly move around all store areas and be accessible to customers. 

• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. 
   

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.