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JOB RESPONSIBILITIES 

• Utilize troubleshooting skills to identify issues, analyze options and provide or suggest solutions that will provide the best solution for the Company.
• Key point of contact for financial application support issues.  Communicate with SCI end users, contractors and vendors to troubleshoot issues with financial systems.
• Perform, execute and monitor appropriate audit controls as appropriate.
• Participate in new system upgrades which may include learning, documentation, testing, functional/technical review or creation and execution of upgrade (or patches).
• Prepares reports, performs analysis, and evaluates opportunities for providing a more stable environment for the appropriate financial system.
• Assists in identifying best practices through a review of processes.
• Establishes and maintains relationships with various departments.
• Escalates obstacles/issues to meeting timelines and deliverables.
• Reports project status according to prescribed timelines for a given project.
• Monitor interface emails, interface results or reports to ensure that interface files are being distributed or consumed as per design.
• Communicate or serve as the primary liaison on behalf of the team to communicate with vendor or members of the business community to ensure that interfaces are operating effectively.
• Serve as the primary liaison with IT Interface teams to troubleshoot or monitor interface execution and interface performance as appropriate.
• Monitor and manage issue tracking, user requests or interfaces to troubleshoot issues surrounding user management.
• Create users and roles as desired while following strict guidelines for user management.
• Perform SOX controls or necessary reporting on scheduled basis to ensure company policies and procedures are followed appropriately.

MINIMUM REQUIREMENTS

Education:

• Bachelor’s degree in Business, IT or directly related field

Experience:

• Ten (10) years’ experience in a functional analyst, technical analyst or business analyst or similar role

Knowledge, Skills & Abilities:

• Communicates effectively in both written and oral
• Knowledge in operational business processes and systems
• Proficient in various software programs, including Excel, Word, Outlook and PowerPoint
• Demonstrated knowledge of process improvement
• Good leadership, inter-personal and motivational skills
• Strong oral and written communication skills with all levels of management, end-users and peers
• Basic understanding of databases and standard file layouts for conversions and interfaces