Job Description

Purpose of the role

To support clients in achieving their financial goals by empowering them to make informed decisions and navigate the complexities of financial planning. 

Accountabilities

• Assessment of clients' financial needs and goals, through the collection of information about clients' income, expenses, debts, savings and investment goals.
• Provision of relevant information providing the opportunity to achieve clients’ goals, including guidance on budgeting, saving, debt management, investments, mortgages, and insurance coverage.
• Explanation of complex financial concepts, product features and benefits in a clear and understandable way, empowering clients to make informed decisions about their finances.
• Provision of guidance on suitable banking products such as banking and savings accounts, credit cards, loans, mortgages, and investment products based on the client's individual needs and financial goals.
• Stay informed about new banking products, regulations, and market trends to ensure they offer clients the most relevant and up-to-date guidance.
• Management of client relations to effectively guide them towards their financial goals, including response to client dissatisfaction and regular communication to provide ongoing support.
• Review of clients’ financial plans and adjust them as needed to adapt to changing circumstances.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join our team as a Financial Guide, where you’ll help customers achieve their financial goals by understanding their individual priorities and building trusted, long-term relationships. Supporting a nationwide portfolio of premier customers, you’ll deliver personalised guidance through a blend telephone and video appointments.

This is a hybrid working role and will cover a shift pattern between the hours of 8am-8pm Monday to Sunday.

To be successful as a Financial Guide, you should have the following essential skills:

• Previous experience of working within financial services.
• Previous experience in a telephony based customer service environment.
• Good relationship management skills with the ability to actively listen and engage with customers.
• Excellent written and verbal communication skills.
• The ability to take ownership of complex situations and provide tailored solutions.

Some other highly valued skills may include:

• Knowledge of unsecured lending and mortgages.
• Experience with savings and investment products.
• Good financial acumen.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in Glasgow.