Sobre este puesto de Field Service Engineer, Waters Bioscience en BD
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
I. Position Summary
- Field Service Engineer is responsible for providing post-sales technical support for the installation, maintenance, repair, and troubleshooting of instruments supplied by the Waters Biosciences business.
- The primary focus of this role is supporting flow cytometry instruments and associated systems.
- Candidate will ensure high instrument uptime, deliver excellent customer service, support revenue-generating service activities, and contribute to the technical development of the service team.
- Responsible for carrying out maintenance during warranty & contract period.
II. Key Responsibilities
Technical Service and Support
- Install and commission instruments as per the guideline of GDPMS and company procedure.
- Perform preventive maintenance (PM) activities within established service schedules.
- Diagnose, troubleshoot, and resolve instrument hardware and software issues reported by customers.
- Provide maintenance and repair support for instruments under warranty and service contracts.
- Ensure all service activities are properly documented and reported.
Customer Training and Support
- Train customers on instrument operation, basic maintenance procedures, and best practices.
- Enhance customers' understanding of Biosciences products and their applications.
- Provide timely and professional technical support to maximize customer satisfaction.
Business and Revenue Contribution
- Achieve or exceed assigned annual service revenue targets.
- Support service contract renewals and service-related commercial activities.
- Review and recommend annual pricing adjustments for service contracts and spare parts within Singapore.
Teamwork and Technical Leadership
- Communicate effectively with colleagues, supervisors, and cross-functional teams to support business objectives.
- Provide technical guidance and instrument training to service engineers when required.
- Assist team members in troubleshooting complex technical issues.
- Contribute to knowledge sharing and continuous improvement initiatives within the service organization.
Inventory and Planning
- Plan and monitor monthly spare parts inventory and preventive maintenance kit requirements.
- Ensure sufficient stock availability to support service demands and minimize instrument downtime.
Additional Responsibilities
- Perform other duties and projects as assigned by management to support business and customer requirements.
III. Education
- Diploma or Bachelor's Degree in Biomedical Engineering, Biotechnology, Electronics Engineering, Mechanical Engineering, Life Sciences, or related technical discipline.
IV. Other Qualifications - Professional Certification/Key Licenses
- Not Required
V. Experience
- Minimum 3 years’ experience in instrumentation (Preferable biomedical/Biotech Lab instruments)
- Experience with biomedical, biotechnology, clinical laboratory, or analytical instruments is preferred.
- Experience servicing flow cytometry instruments is an advantage.
VI. Required Knowledge and Skills
- Strong technical background in instrument installation, maintenance, and repair.
- Experience in flow cytometry instrumentation and troubleshooting preferred.
- Excellent analytical, problem-solving, and fault-diagnosis skills.
- Strong verbal and written communication skills.
- Demonstrated ability to support service contract discussions and customer engagement activities.
- Ability to work effectively within a dynamic, cross-functional team environment.
- Strong customer service orientation and relationship management skills.
- Ability to coach, mentor, and guide team members when required.
- Good planning, organizational, and inventory management skills.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
.
