R10104080 Field Service Engineer (Open)

Location:

Santa Ana, CA - Carnegie Av - Manufacturing - AL Turbo The role involves performing troubleshooting, installation, maintenance, and service repairs on designated equipment while maintaining direct daily communication with customers to ensure resolution and satisfaction. Key responsibilities include leading commissioning activities, coaching team members, handling administrative duties such as service logs and parts ordering, providing application training, and assisting the assembly department as needed. Additionally, the position requires strict adherence to Quality and EHS standards, timely completion of site reports, proper maintenance and calibration of tools, and a commitment to continuous technical skill development.

Job Responsibilities:

• Troubleshooting, installation, maintenance and service repair needs on designated equipment
• Maintaining daily communication with Customers Team directly to ensure resolution and proper follow-up, leading to customer satisfaction.
• Sharing knowledge and coaching other members of Air Liquide Service team on an on-going basis
• Support the business to achieve product serviceability and reliability, quality trend analysis, productivity program input and execution, new program implementation and new product introduction support
• Leading Commissioning activities within assigned area, ensuring safety and quality measures are taken
• Keeping up to date on administrative responsibilities such as maintaining field service logs and internal service records in a timely manner, ordering repair parts and managing cycle times
• Providing basic/refresher application training of staff on designated equipment
• Continually building expertise by staying abreast of R&D and new product introductions and other relevant equipment enhancements
• Providing assistance to the Assembly dept. at Company manufacturing location as needed
• This position involves working around machines, electrical machinery, chemicals, unprotected heights and operation of motor vehicles. Quality & EHS Specific Goals:
• Aware of and comply with the Air Liquide Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely completion of Site reports
• Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization. Job Description: Page 1 of 4
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
• Maintain tools and test equipment properly and ensure they are calibrated.
  

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Required Qualifications:

• Bachelor’s degree, Mechanical Engineering or Engineering Technology or Associates Degree with 2 years of experience servicing Mechanical equipment or Military training on Mechanical equipment or High School Diploma/GED and 6 or more years of experience servicing Mechanical equipment .

KNOWLEDGE, SKILLS AND ABILITIES:

• Special Physical Requirements: must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidates must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Desired Characteristics:
• Previous experience developing and maintaining good customer relations in a field environment
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
• Change agent and process-oriented.
• Applies specialist and detailed technical expertise.
• Develops job knowledge and expertise through continual professional development.
• Shares expertise and knowledge with others.
• Uses technology to achieve work objectives.
• Demonstrates an understanding of different organizational departments and functions
• Speaks clearly and fluently.
• Expresses opinions, information and key points of an argument clearly.
• Projects credibility.
• Works productively in a pressurized environment.
• Keeps emotions under control during difficult situations.
• Balances the demands of a work life and a personal life.
• Maintains a positive outlook at work. Handles criticism well and learns from it.
• Demonstrates an interest in and understanding of others.
• Adapts to the team and builds team spirit.
• Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values.
• Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies.
• Compiles with legal obligations and safety requirements of the role.
• Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations.
• Works hard and puts in longer hours when it is necessary.
• Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.
• Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness.
• Flexible to work and travel. Travel of 25%-75% for both domestic and international locations may be required.

The annual base salary range for this position in California is $95,000 - $108,000. Please note that the salary information is a general guideline only. Air Liquide considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/ training, key skills as well as market and business considerations when extending an offer. 

Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.