We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Responsibilities/Essential Duties:

• Experienced Subject Matter Expert on servicing all Haemonetics product lines
• Mentor/Train new hires and is consulted on challenging technical issues
• Excels with documentation, reporting and overall organization
• Produces superior metrics and KPI’s
• Performs routine preventive maintenance and scheduled reactive service of equipment to minimize downtime
• Troubleshoots, diagnoses malfunction, replace faulty components
• Strong organizational skills and strict compliance with internal documentation – Scheduling, closing calls, expense reporting, Time Entry and parts inventory management.
• Professionally interacts with clients to assess their needs, address any concerns and provides technical support.
• Communicates progress and outcomes of service to internal and external stakeholders
• Demonstrates proactive and effective communication and engagement with customer.
• Utilizes time, service and support-tracking tools.
• Resolves and/or escalate issues in a timely manner.
• Adheres to and follows Haemonetics policies and procedures.
• Extensive travel is required. (75%) – Valid driver’s license required
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, training and developing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education:

• Bachelor's Degree - Electrical, Biomedical or Mechanical Engineering preferred
• Technical Degree or Certificate - Electrical, Biomedical or Mechanical Engineering preferred
• 5-8 Years experience in repairing, or servicing of medical devices
• Mentorship and training of individuals
• IT and/or software troubleshooting experience
• Equivalent combination of education and experience

Skill:

• Strong technical knowledge in relevant engineering disciplines (electrical, mechanical, etc.)
• Excellent problem solving and analytical skills
• Strong communication and customer service skills
• Strong organizational skills for documentation and reporting
• Proficient with service software applications
• Ability to work independently and part of a team
• Demonstrated customer service skills
• Experience in a regulated environment

Pay Transparency:

The pay range for this role is:

EEO Policy Statement

The base pay actually offered to the successful candidate will take into account, without limitation, the candidate’s location, education, job-knowledge, skills, and experience in prior relevant roles.

Incentives may also be provided as part of Haemonetics’ employee compensation. For sales roles, employees will be eligible for sales incentive (i.e., commission) under the applicable plan terms. For non-sales roles, employees will be eligible for a discretionary annual bonus, the target amount of which varies based on the applicable role, to be governed by the applicable plan terms. Employees may also be eligible to participate in the Company’s long-term incentive plan, with eligibility and target amount dependent on the role.

In addition to compensation, the Company offers a competitive suite of benefits to its employees, including without limitation, a 401(k) with up to a 6% employer match and no vesting period, an employee stock purchase plan, “flexible time off” for salaried employees and, for hourly employees, accrual of three to five weeks’ vacation annually (based on tenure), accrual of up to 64 hours (annually) of paid sick time, paid and/or floating holidays, parental leave, short- and long-term disability insurance, tuition reimbursement, and/or health and welfare benefits.

Depending on your location, you may be eligible for more detailed information related to the compensation and benefits related to this job posting. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email [email protected].