About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

● The role is responsible for identifying, sourcing and securing long-term and short-term

pest control & prevention business opportunities. The incumbent shall be primarily

responsible for the New Sales Productivity, Renewal and Collection as per the assigned

targets.

● The person will report to the Branch Manager. The incumbent will have to work as part of a

multi-functional team involving collaboration with the internal team and external

stakeholders.

Job Responsibilities:

Business Development (Sales):

● Achieve sales targets as per the branch's approved business plan

● Execute sales promotion activities within the assigned territory

● Ensure all Sales KPIs are achieved on a month-on-month basis

● Identify and follow up with prospective customers; respond to enquiries within defined

timelines

● Maximise the conversion of enquiries into confirmed orders

● Ensure contract renewals are in line with company expectations

● Track market developments and identify new business opportunities

● Prepare and regularly update the Monthly Performance Grid (MPG)

Customer Service:

● Ensure high-quality service delivery to all customers

● Maintain strong liaison and communication with clients

● Prepare and submit customer reports promptly

● Address customer complaints and work with Operations and Back Office to resolve them

effectively

● Conduct detailed site inspections and SRAs

● Generate quotations through the system as per company guidelines

● Share customer feedback with the Branch Manager and collect appreciation letters from

RBU/CBU clients

Last Revision: July 2025

● Set realistic and accurate customer expectations regarding pest management services

● Capture correct and complete customer information (email, two contact numbers, address with landmarks)

● Promote visit-based sales as per iCABS frequency to enable structured annual service calendars

● Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery

● Ensure new sales are visible in iCABS for planning and execution via Service Companion

● Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling

● Avoid making direct service scheduling commitments to customers without planner confirmation

Administration & Accounts:

● Ensure timely invoice submission and obtain necessary acknowledgements

● Coordinate with the Back Office for accurate and timely invoicing

● Share costings and customer expectations with Operations in advance

● Ensure timely submission of collections and review daily billing status with the Back Office team.

Maintaining Systems and MIS

● Ensure timely and accurate updates in all sales-related systems

● Prepare daily and monthly sales reports

● Maintain an updated and organised customer database

Key Result Areas:

● Business Development (Sales)

● Upselling

● Renewals (if assigned)

● Calls / Survey / Quotations/ PDSA as per the Regional plan

● Collection & DSO

● Customer Service

● On-Time Invoice Submission

Competencies (Skills essential to the role):

● Strong interpersonal and networking abilities

● Effective verbal and written communication skills

● Proficient in client negotiation

● Target-oriented with a proven ability to meet goals

Requirements

Educational Qualification / Other Requirement:

● Any Graduate (Any discipline)

● Proficient in MS-Office/G-Suite

● Experience - Jr. SE - 2 years | SE - 4 Years | Sr. SE - 5-6 years.

● Minimum 2 years of direct sales experience in Facilities Management services

● Minimum 2 years of experience in home products, home services, or residential cleaning

services (preferred)

Role Type / Key working relationships:

● Field Sales - Individual Contributor Role

● External team- Customers and Customer representative

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

● Safety

● Integrity

● Innovation

● Learning & Development

● Open & Transparent

● Performance Orientation