Description -

Job Summary
• This role is responsible for managing P&L for Field & Channel in Japan ensuring alignment with country manager and Japanese stakeholders. The role collaborates globally to implement innovative services and solutions to meet evolving customer demands and drive profitable growth. The role analyzes the business to proactively identify errors, root causes or areas of improvement, thereby driving process enhancement efforts and business performance.

Financial Management:

• Manage the P&L (Profit & Loss) for Field & Channel functions in Japan ensuring alignment with budget and financial goals.
• Lead the development and execution of the Field & Channel spend budget.
• Manage monthly flash & accrual processes for accurate cost forecasting and identification of variances.
• Analyze cost trends and variances across Field & Channel functions, proactively identifying cost reduction opportunities.
• Lead and implement cost reduction initiatives to bridge any gaps between actual costs and budgeted/forecasted costs.
• Manage centralized processes for Purchase Order (PO) and Invoice Management, ensuring efficiency and accuracy.
• Work with WW stakeholders to drive efficiency programs in Japan.

Business Partnering:

• Support business owners in cost optimization for Carepacks (customer support service packages) within Field & Channel.
• Actively participate in country’s partner rate negotiation activity.
• Represent CS F&C finance in reviews with country MD.
• Collaborate with internal stakeholders across CS Delivery Functions (Customer Care Centers, Supply Chain), CS Category Management, CS Finance Team, CS Quality Team, CS Transformation Program Managers, CS Digital & Customer Experience, Country Market & GBU (Global Business Unit) & COE (Center of Excellence), and MDS (Managed Delivery Services) Category.

Education & Experience Recommended

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 12+ years of work experience, operations, customer support, finance, or business management.
• Strong financial and business acumen with a deep understanding of P&L management.
• Professional Proficiency in Japanese -Both verbal and written is mandatory

 

Knowledge & Skills

Technical Skills

• Advanced Excel
• Power BI / Tableau
• Financial Modelling
• SQL (preferred)
• Forecasting & Planning
• Cost Accounting
• Data Visualization
• Business Case Development

Analytical Skills

• Cost Driver Identification
• Productivity Analysis
• Waste Elimination
• Benchmarking
• Trend Analysis
• Sensitivity Analysis
• Risk Assessment

Business Skills

• Executive Reporting
• Stakeholder Management
• Cross-functional Collaboration
• Program Governance
• Strategic Planning
• Change Management

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
 

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"