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PURPOSE

To provide high-level applications and technical/product knowledge expertise to the sales process to facilitate competitive success. Act as a technical product champion through delivery of seminars, demonstrations, and active participation in the selling process in cooperation with a Sales Representative.
Responsibilities include:

• Providing technical support, training, and advice to both existing and potential customers.
• Assisting with instrument installations by delivering on-site customer training (instrument, software, reagents, and consumables).
• Training other SCIEX staff on application, installation, and operation of instrument systems.
• Identifying and communicating customer applications that may be developed and used on company systems.

POSITION SCOPE

This role focuses equally on driving excellence in customer applications and technical support for both the pre-sales process and post-sales installation/training.

• Interacts with SCIEX customers, field sales, sales managers, product marketing, and technical support staff.
• Works closely with customers to identify market opportunities through development and commercialization of new applications on SCIEX systems.

KEY RESPONSIBILITIES

• Accompany Sales Representatives on customer visits to provide technical and applications expertise.
• Perform product demonstrations in the field.
• Support conditional sales placements through on-site visits and telephone communication.
• Deliver start-up applications training to customers and demonstrate proper operating procedures with SCIEX instrumentation.
• Prepare and present seminars to customers, prospects, and SCIEX employees as requested.
• Provide technical training to Sales Representatives and collaborate on technical selling strategies.
• Represent SCIEX at trade shows and user meetings; present products and gather market information.
• Complete administrative duties (e.g., RSD usage, expense reports).
• Attend technical training and scientific meetings to stay informed on new trends, products, and discoveries.

QUALIFICATIONS

• Master’s degree or above in Mass Spectrometry, Biology, Microbiology, Biochemistry, or equivalent experience.
• Strong technical knowledge and significant laboratory/scientific background in analytical chemistry using LC/MS/MS (e.g., 3–5 years of lab experience or PhD with 1–2 years post-doc work).
• Previous operation of LC/MS systems or related instrumentation highly desirable.
• In-depth industry knowledge and understanding of customer business, applications, and needs.
• Experience presenting technical materials in written and verbal form.
• Strong problem-solving and troubleshooting skills.
• Effective communication skills for articulating technical and product information to internal and external customers.
• Strong organizational skills to manage multiple priorities, appointments, schedules, and coordination with Sales and Support personnel.