About Ambient

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

About the Role

We're hiring a mid-level Field Application Engineer (FAE) to bridge Customer Support, Community Support, and Engineering. This person takes unclear field problems, turns them into evidence-backed findings, and either resolves them or hands Engineering a crisp, actionable ticket.

You'll be comfortable making small, time-boxed software changes that run on our hub for trials—extra logging, route experiments, config probes—without becoming a full-time product developer. You'll read and apply Z-Wave JS and related docs, dig into live hubs and fleet behavior, travel on site when needed and partner closely with Support and Engineering.

Responsibilities

• Triage and deep-dive escalations from Support/Community that aren't clear yet: reproduce, isolate, and document root cause or next experiments.
• Live hub/fleet work: Balena device health, container logs, cellular/MQTT paths, Z-Wave mesh behavior, and AWS IoT/device cert issues when they show up in the field.
• Read and apply Z-Wave JS (and related) documentation; translate protocol and device quirks into practical guidance for Support and Engineering.
• Ship quick trial code on hub services: temporary logging, feature flags, test routes, custom device operations/timing and diagnostics—with clear rollback and notes for Engineering
• Write durable handoffs: reproduction steps, logs, timelines, impact, and a recommended fix path (config vs firmware vs cloud vs install)
• Feed patterns back into runbooks, the FAE escalation flow, and product bugs—not one-off heroics every time
• Be a member of the Engineering team, you will work closely with all the software developers to help establish good practices and support efforts.
• Partner with engineers on hard cases; know when to stop digging and escalate with a complete package.
• Occasional on-site or install-adjacent debug when hybrid schedule and travel allow.

Required Qualifications

• 3+ years in FAE, technical support engineering, embedded/IoT field engineering, or similar customer + device work.
• Strong Linux troubleshooting (SSH, logs, networking basics; system/containers a plus).
• Able to read unfamiliar code and make small, safe changes (TypeScript/Node and/or Python preferred).
• Comfortable with incomplete information: ask the right questions, instrument, and iterate.
• Clear written communication for Support, Engineering, and occasional customer-facing notes.
• Git/pull request workflow basics.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Preferred Qualifications

• Z-Wave, Zigbee, or other mesh/IoT radio experience; Z-Wave JS familiarity.
• Balena, Docker, MQTT, AWS IoT/device certificates.
• Prior work bridging Support ↔ Engineering (escalation queues, FAE tickets).
• MDU/proptech/multi-unit deployment experience.

Success in the First 90 Days

• Independently owns FAE escalations end-to-end with clean Engineering handoffs.
• Demonstrates successful resolution of customer issues, driven by investigation and possible configuration changes, where needed.
• Documents 2–3 recurring field patterns into runbooks or ticket templates.
• Trusted by Support as the default "this is weird — loop FAE" owner.

Role Scope & Expectations

• This position focuses on complex technical investigations and escalations rather than routine Tier 1/2 support or sales-oriented demonstrations.
• This role supports product engineering through troubleshooting, testing, and technical findings but does not own product requirements or long-term platform development roadmaps.
• This position partners with the Engineering team on complex issues but does not replace dedicated Engineering resources or assume ownership of the team's ongoing development backlog.

Location

This is a hybrid role, required to work a minimum of two days a week in office, from out Salt Lake City, UT Headquarters.

Compensation

The base salary range for this position is $100,000 – $125,000, depending on experience and qualifications.

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.