Key responsibilities 

• Establish and strengthen long-term collaborations with key customers at national, regional and territorial levels. 

• Lead the comprehensive management of assigned accounts, maintaining a clear view of customer priorities, access needs and opportunities. 

• Develop and execute customer account plans to optimize product access and adoption. 

• Drive influencing strategies that support early access programs and initiatives related to patients’ clinical pathways. 

• Engage hospitals, regional and national payers, tendering bodies, health authorities and stakeholders involved in patient-care management. 

• Partner cross-functionally with Access Strategy, Pricing, HEOR/HTA, Commercial, Medical, Public Affairs and Supply Chain teams to align customer plans and access priorities. 

• Support public-market access activities, including tender-management considerations and the inclusion of medicines in public customers’ formularies. 

• Monitor account activity and performance against agreed visit and sales objectives, adapting plans to address customer needs and business priorities. 

Essential Requirements 

• Demonstrated experience in account management, negotiation and cross-functional collaboration. 

• Strategic mindset with the ability to translate customer priorities into focused account plans and access actions. 

• Resilience, situational adaptability and a solution-oriented approach in a changing external environment. 

• Ability to build and sustain effective relationships with hospitals, payers, tendering bodies, health authorities and other healthcare stakeholders. 

• Knowledge of tenders and the public healthcare market, including processes related to adding medicines to public-customer formularies. 

• Experience executing access strategies and supporting tendering, contracting and negotiation activities is desirable. 

• Account-planning capability, with a disciplined approach to customer management and performance objectives. 

• Self-awareness and strong collaboration skills, with the ability to work effectively across internal functions and stakeholder groups. 

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.