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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

he Soft Services Executive supports the delivery and coordination of non-technical facility management services including cleaning, housekeeping, pest control, landscaping, waste management, security coordination, catering support, and other amenity services within an integrated facility management environment.

Key Responsibilities

Service Delivery Coordination Coordinate daily soft services operations across assigned facilities ensuring consistent service quality. Monitor housekeeping standards, cleanliness levels, and washroom hygiene throughout the premises. Oversee waste segregation and disposal processes ensuring compliance with environmental guidelines. Coordinate with landscaping teams for grounds maintenance and outdoor area upkeep.

Quality Assurance & Inspections Conduct regular quality audits and inspections of soft services areas using established checklists. Document findings through photographs and reports in CAFM systems. Address service gaps immediately and escalate recurring issues to supervisors. Ensure service delivery meets contractual SLA requirements and client expectations.

Vendor & Team Coordination Liaise with soft services subcontractors and vendors ensuring proper resource deployment. Coordinate with cleaning supervisors, security agencies, pest control vendors, and waste management contractors. Monitor attendance and performance of soft services staff. Ensure proper uniform standards and grooming compliance among service personnel.

Compliance & Documentation Maintain accurate records of cleaning schedules, pest control treatments, waste disposal manifests, and service completion logs. Ensure MSDS (Material Safety Data Sheets) availability for all cleaning chemicals. Verify contractor insurance, licenses, and statutory compliance documentation. Maintain service history and audit trail in facility management systems.

Client Interaction Support Respond promptly to client requests and feedback regarding soft services. Coordinate special cleaning requirements for events, meetings, or VIP visits. Manage housekeeping requests through helpdesk ticketing systems. Ensure professional communication and timely resolution of soft services complaints.

Health, Safety & Environment Ensure safe handling and storage of cleaning chemicals and materials. Monitor proper use of personal protective equipment (PPE) by cleaning staff. Conduct safety briefings for soft services teams on hazard awareness. Support incident reporting and investigation related to soft services operations.

Consumables & Inventory Management Monitor consumption levels of cleaning supplies, washroom consumables, garbage bags, and other materials. Coordinate timely replenishment of toilet paper, hand soap, sanitizers, and air fresheners. Track inventory levels and assist in procurement planning. Ensure cost-effective usage while maintaining service standards.

Reporting & Performance Tracking Prepare daily, weekly, and monthly reports on soft services performance metrics. Track KPIs including cleanliness scores, complaint resolution time, and vendor performance. Maintain photographic evidence of before/after cleaning activities. Generate service completion certificates and compliance reports.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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