Job Title

Job Description Summary

Job Description

Job Description (JD) – Soft Services Executive (Hotel Background/Corporate Office)

Position: Soft Services Executive (Female candidate preferable )
Department: Facility Management / Administration
Location: Corporate Office Jaipur
Reporting To: Facility Manager

Job Summary

The Soft Services Executive is responsible for ensuring high standards of housekeeping, pantry services, pest control, hygiene, landscaping, and overall workplace experience within the Hotel Background/Corporate Office. The role involves vendor management, team supervision, quality audits, compliance & SLA monitoring, and timely resolution of employee concerns related to soft services.

Key Responsibilities

Housekeeping Management

• Supervise housekeeping operations to maintain cleanliness and hygiene standards across office premises.
• Conduct daily inspections of workstations, meeting rooms, washrooms, cafeteria, reception, and common areas.
• Ensure adequate availability of housekeeping consumables and cleaning materials.
• Monitor specialized cleaning activities such as carpet shampooing, deep cleaning, and façade cleaning.

Pantry & Cafeteria Management

• Oversee pantry operations and ensure timely service delivery.
• Monitor food hygiene, quality, and service standards.
• Coordinate with catering vendors for meetings, events, and employee engagements.
• Ensure pantry consumables are adequately stocked.

Vendor Management

• Manage housekeeping, pantry, pest control, and landscaping vendors.
• Monitor vendor performance against agreed Service Level Agreements (SLAs).
• Verify vendor attendance, invoices, and monthly performance reports.
• Conduct periodic review meetings with service providers.

Health, Safety & Compliance

• Ensure compliance with workplace health, safety, and hygiene requirements.
• Support EHS audits and facility inspections.
• Maintain records related to soft service operations and statutory compliance.
• Coordinate pest control and sanitization activities.

Employee Experience & Service Delivery

• Address employee complaints and service requests promptly.
• Maintain high workplace standards to enhance employee satisfaction.
• Support office events, town halls, leadership visits, and employee engagement programs.

Documentation & Reporting

• Prepare daily, weekly, and monthly MIS reports. Make presentations and present to the FM on monthly basis.
• Track consumables, vendor performance, cost utilization, and service quality metrics.
• Maintain asset and inventory records related to soft services.

Education & Experience

• Graduate in any discipline (Preferable in Hotel Management/Facility Management preferred).
• 3–5 years of experience in corporate facility management, hospitality, or workplace services.
• Experience in managing housekeeping and pantry operations in a corporate environment.
• Candidates with prior experience in reputed hotels, hospitality chains, or luxury guest services will be preferred.

Key Performance Indicators (KPIs)

• Housekeeping Audit Scores
• Employee Satisfaction Levels
• SLA Compliance of Vendors
• Complaint Closure Time
• Hygiene & Safety Compliance
• Cost Control and Budget Adherence

Key Skills (Hotel & Hospitality-Focused)

• Hospitality & Guest Relationship Management
• Corporate Workplace Experience Management
• Housekeeping Operations & Room Standards
• Front Office Coordination & Guest Handling
• Food & Beverage / Pantry Operations Management
• Service Excellence & Customer Satisfaction
• Vendor & Contract Management
• Event, Conference & VIP Visit Coordination
• Hotel-Style Service Delivery & Etiquette
• Hygiene, Sanitation & Quality Audits
• Complaint Handling & Service Recovery
• Inventory & Consumables Management
• Team Leadership & Staff Supervision
• SLA Monitoring & Performance Management
• Health, Safety & Workplace Compliance
• Budget Control & Cost Optimization
• MIS Reporting & Data Analysis
• Communication & Stakeholder Management

Preferred Candidate Profile

• Hotel Management graduate (BHM/DHM) preferred.
• Experience in reputed hotels, hospitality chains, business hotels, luxury properties, serviced apartments, or premium corporate offices.
• Strong understanding of housekeeping, front office, food & beverage, guest relations, and hospitality service standards.
• Ability to translate hotel-level hospitality standards into a corporate office environment.
• Experience handling VIP guests, leadership visits, town halls, and employee engagement activities.
• Excellent grooming, communication, and customer-centric approach.