Job Description

Just imagine building a facilities maintenance operation that can scale with a growing retail portfolio. Now help bring it to life! 

About the role 

As our Facilities Maintenance Manager, you'll oversee the maintenance, repair, and operational performance of a portfolio of retail locations through the management of an outsourced facilities maintenance provider. You'll serve as the connection between Operations, store teams, and external service partners, helping ensure facilities remain safe, compliant, and operationally effective. This 12‑month contract offers a rare opportunity to build key foundations from the ground up, including vendor governance, asset management, HVAC reliability, reporting, and maintenance standards. At the LEGO® Group, you'll have the autonomy to create processes, improve data quality, and establish ways of working that can support the business long after the contract ends. 

** NOTE: This is a temporary position with an approximate length of 12 months, subject to change based on business needs. **  

Required Qualifications 

• Delivered commercial HVAC programs, including equipment lifecycle planning and preventive maintenance initiatives. 

• Managed external maintenance vendors through service reviews, performance expectations, and accountability measures. 

• Built facilities maintenance processes using Service Channel or a similar facilities management platform. 

• Led maintenance activities involving HVAC and other critical building systems across multiple locations. 

• Created operational standards, workflows, procedures, or governance documentation for facilities operations. 

• Applied data analysis and reporting to support maintenance planning, prioritization, and operational decisions. 

Preferred Qualifications 

• Developed maintenance reporting and KPI dashboards for operational performance tracking. 

• Delivered facility improvement initiatives through structured project management approaches. 

• Supported facilities operations within high-volume retail or attraction-based environments. 

• Worked with mechanical, electrical, plumbing, or life-safety systems. 

What you'll build 

• Vendor governance processes, including performance reviews, escalation paths, accountability standards, and quarterly scorecards. 

• Standardized workflows for work orders, approvals, escalations, reporting, and service management. 

• A stronger preventive maintenance program with validated schedules and reduced reactive maintenance activity. 

• An HVAC reliability program with validated asset inventories, equipment assessments, and replacement priorities. 

• Standard operating procedures, troubleshooting guides, and operational playbooks. 

• KPI reporting frameworks and leadership dashboards covering spend, service levels, recurring issues, and asset health. 

• A complete operations handbook and knowledge transfer plan that enables a smooth transition at contract completion. 

If you've worked in a role where you managed commercial HVAC assets, documented maintenance standards, and held vendors accountable for performance, you'll feel at home here. What matters most is your ability to create structure, improve operational visibility, and build processes that are practical, scalable, and easy for others to adopt. 

Life on the team 

You'll join Retail Store Operations within the LEGO Group, supporting stores across the US and Canada. The team helps store teams deliver operational excellence by providing resources, guidance, and support across a wide range of business priorities. We work in a hybrid rhythm with a preferred team day in the office on Thursdays. Strong organization, thoughtful prioritization, relationship building, and data-informed decision making all play an important role in how we work together and support our stores. 

What success looks like 

Success means putting vendor and service operations under control, creating reliable asset and HVAC data, and giving leaders clear visibility through meaningful reporting. You'll work with team members to establish a more scalable support model for a growing store portfolio. By the end of the contract, you'll have created documented processes, governance, and operational tools that allow for operations with minimal disruption. 

Additional details on this position:    

• No relocation assistance will be provided for this position.     

#LI-Hybrid

#LI-SW2

Compensation

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
                                                                                                                                             
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.