Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The candidate selected for this position will serve as a key member of USAA's Washington, DC office, leading day-to-day office operations, executive engagement support, facilities management, and event coordination. Working closely with Government Relations leadership and partners across the association, this role provides a unique opportunity to support Executive Leadership Team activities, high-profile events, and strategic engagements while ensuring the seamless operation of one of USAA's most visible external-facing locations. This position is ideal for an organized, relationship-focused professional who enjoys creating exceptional experiences and delivering operational excellence. Success in this role requires strong relationship management skills, sound judgment, and the ability to navigate a complex stakeholder environment while partnering closely with Government Relations and Political Action Committee (PAC) leaders to support executive engagement activities.

As an Executive Operational Planning Manager, you will be responsible for providing support to senior leaders through the prioritization and coordination of key deliverables and activities that drive business operations, executive engagement, and strategic initiatives. Assists in the development and implementation of operational plans that drive success within key result areas. Acts as a liaison between business operations, Government Relations, workplace partners, and senior leadership while serving as the primary coordinator for Washington, DC office operations, facilities management, executive visits, and events. Provides communications, operational, and logistical support to senior leadership for strategic planning activities, executive engagements, special events, and day-to-day office operations.

We offer a flexible work environment that requires an individual to be
in the office 4 days per week. This position is based in: Washington, DC office. Relocation assistance is not available for this position

What you'll do:

• Maintains awareness of Executive Leadership Team (ELT) visits to Washington, DC and serves as a coordination point to ensure Government Relations leadership and Political Affairs Committee (PAC) partners are informed of executive travel, engagement opportunities, and relevant agenda considerations that support effective stakeholder engagement, event planning, and executive interactions.
• Leads the planning, coordination, and execution of office, executive, employee, and external events, ensuring successful delivery and a seamless participant experience.
• Serves as the primary internal point of contact for all USAA use of the Washington, DC office and ROA facilities, coordinating catering, parking, building access, meeting support, and other facility-related needs.
• Oversees day-to-day facilities management for the Washington, DC office, including furniture coordination, janitorial services, mail and package operations, building access administration, IT coordination, conference room scheduling, and landlord engagement.
• Provides general office management and support for Washington, DC office employees, serving as a resource for workplace needs, office operations, and employee experience matters.
• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.
• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.
• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.
• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Leadership Team member.
• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.
• Responsible for the development, coordination and timely submission of relevant, broader-level Executive Leadership Team and Board/Council/Committee-driven requirements.
• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Experiences that will support your success:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6 years of project/program management, office operations, workplace services, executive support, corporate event planning, and/or executive communications experience.
• Experience working on Capitol Hill, in the federal government, government relations/public affairs, a trade association, or a similarly complex Washington, DC stakeholder environment, with an understanding of how political, regulatory, and stakeholder dynamics may influence planning, engagement, and relationship-management activities.
• Experience planning and executing high-profile executive, stakeholder, government affairs, or external-facing events, including complex logistics, executive protocols, and coordination with multiple internal and external partners.
• Experience managing office operations, facilities services, workplace vendors, landlord relationships, or employee workplace support functions.
• Ability to build strong relationships and work effectively with all levels within the organization and with external partners.
• Experience developing executive-level briefings and supporting Executive Committee, CEO, Board of Directors, or senior leadership deliverables.
• Experience coordinating executive visits, leadership meetings, stakeholder engagement activities, and high-visibility events.
• Demonstrated capability to navigate a fast-paced environment and prioritize tasks with competing deadlines.
• Demonstrated ability to manage confidential information.
• Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.
• Advanced knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Strong organizational, customer service, and operational management skills with the ability to address a broad range of workplace and business needs.
• Demonstrated ability to exercise sound judgment, navigate complex stakeholder environments, and effectively coordinate across partners with diverse perspectives, priorities, and interests.

Compensation range: The salary range for this position is: $99,580.00 - $179,240.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.