Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

• Lead all Housekeeping operations, including lodge guestrooms, cabins, villas, treehouses, glamping accommodations, public areas, laundry, and overnight cleaning.
• Ensure cleanliness, quality, and brand standards are consistently achieved.
• Conduct routine inspections and quality audits.
• Lead daily stand-up meetings and communicate operational priorities.
• Partner with Front Office and Engineering to maximize room readiness and guest satisfaction.
• Forecast labor daily using occupancy, arrivals, departures, group business, and productivity standards.
• Maintain payroll and departmental expenses within forecast and budget.
• Analyze productivity reports and staffing plans daily.
• Review monthly financial statements and identify opportunities to improve efficiency.
• Manage inventory, linen replacement, guest supplies, and capital assets responsibly.
• Participate in annual operating and capital budget planning.
• Recruit, hire, onboard, coach, and retain high-performing associates.
• Conduct regular one-on-one meetings with supervisors.
• Develop succession plans and future leaders.
• Create an engaged culture through recognition, accountability, and career development.
• Reduce turnover through coaching, communication, and associate engagement.
• Support seasonal and J-1 associate integration and development.
• Drive guest satisfaction and cleanliness scores through consistent execution.
• Lead service recovery efforts and respond promptly to guest concerns.
• Review guest feedback and implement action plans for continuous improvement.
• Partner with Front Office on VIP arrivals, groups, and special requests.
• Analyze operational data and trends to improve efficiency and service.
• Lead continuous improvement initiatives and evaluate new technologies.
• Partner with Revenue, Sales, Banquets, Spa, and Engineering to support resort goals.
• Participate in strategic planning and Manager on Duty responsibilities.

What are we looking for?

• Five or more years of progressive housekeeping leadership experience in a full-service hotel or resort preferred.
• Strong financial acumen and labor management experience.
• Experience with property management and housekeeping systems.
• Strong Microsoft Office and Excel skills.
• Excellent leadership, communication, coaching, and organizational skills.

Full Benefits & Perks listed at skamania.com/careers

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Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.