Overview

Event Staff Supervisors are responsible for various guest relations activities including but not limited to greet, check, and direct guest as they enter the building.

Responsibilities   Include the following.  Other duties may be assigned:

• Guest relations activities that include greeting and directing guests, screening guests for camera/video equipment and other items not permitted into the buildings, securing areas, responding to emergency situations, ensuring the safety of all guests, and reacting to requests for service and assistance.
• Have a full working understanding of the specific event post (i.e., ticket takers, ushers, concierges, security, crowd control, door screeners and guest relations) and possess the ability to communicate with manager/supervisor. Anticipate problems and appropriate solutions.
• Ensuring there is an effective and efficient response to manager/supervisor issues through 2-way radio communication.
• Identify risks or hazardous situations from the physical structure of the building and create safe logistics for the event to continue.
• Observe employee and crowd behavior before, during and after an event takes place.
• Represent the company in a polite and professional manner using proper customer service skills.
• Direct customer service complaints and inquiries to proper manager/supervisor.
• Abide by facility rules, regulations, policies, and procedures.
• When witness to an on-site injury must complete incident reports.
• Promote a safe working environment for all employees by following the life safety and emergency program as needed.
• Will be required to have open availability to work events on an on-going basis including weekends, evenings, and holidays.
• Maintains the proper image and generates positive public relations with manager/supervisor and staff.
• Performs other duties as assigned by the Director of Event & Security and the Event & Security Manager.

Supervisory Responsibilities

This position has not supervisory responsibilities

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School Degree required and Associate’s Degree or higher desirable.
• Or 1-year related experience and/or training
• Customer service background preferred

Skills and Abilities

• Customer service is a focal point of position. Must be able to maintain an effective working relationship with clients, employees, exhibitors, and others encountered in the course of employment.
• Ability to effectively communicate with co-workers and manager/supervisor.
• Ability to communicate with and take direction from immediate supervisor and facility management.
• Possess excellent written, verbal, and interpersonal skills and interacts with all levels of staff, including management.
• Remain flexible and adjust to situations as they occur.
• Ability to handle/resolve high tension situations and control "unruly" guests.
• Excellent problem solving and organizational skills.
• Work independently, exercising judgment and initiative.
• Must possess professional presentation, appearance, and work ethic.
• Ability to work flexible hours based on events, including daytime, evenings, weekends, and holidays as needed.
• Bilingual – English/Spanish

Computer Skills

Basic knowledge of computer systems

Certificates, Licenses, Registrations

No certifications are required.

Note

ASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  ASM may require an employee to perform duties outside his/her normal description.