Who we are looking for?

The ETF Service Associate is responsible for supporting the day-to-day servicing, onboarding, launch, maintenance, and operational support of Exchange Traded Funds (ETFs) serviced by State Street. The role works closely with ETF Service Leads, investment managers, ETF issuers, custodians, transfer agency teams, technology partners, and operational support groups to ensure accurate and timely execution of ETF servicing activities.

The successful candidate will participate in client onboarding, fund launches, operational change management, testing initiatives, issue resolution, and ongoing client support while maintaining a strong focus on risk management, accuracy, and client service.

Key Responsibilities

Project & Testing Support

• Participate in business testing for new products, enhancements, and system changes.

• Assist with implementation of new client requirements and process improvements.

• Track project deliverables and communicate status updates to stakeholders.

• Support cross-functional initiatives involving Operations, Technology, and Relationship Management teams. 

• Implement and support system connections with clients and partners using MFX

ETF Operations Support

• Assist with ETF basket setup and maintenance activities.

• Support configuration updates related to ETF servicing platforms.

• Help coordinate fund profile changes and operational updates.

• Participate in testing, model office exercises, and production readiness activities.

• Escalate operational issues and assist in root cause analysis and resolution.

ETF Client Service & Support

• Support assigned ETF clients and assist with daily operational inquiries.

• Partner with ETF Service Leads to coordinate onboarding and fund maintenance activities.

• Assist in documenting client requirements and operational elections.

• Monitor client requests and ensure timely follow-up and resolution.

• Maintain strong working relationships with internal and external stakeholders.

Risk, Controls & Documentation

• Adhere to operational procedures and control requirements.

• Support documentation and maintenance of operating procedures and job aids.

• Participate in quality reviews and control processes.

• Assist with audit requests, internal reviews, and regulatory inquiries when required.

• Identify process improvement opportunities and support automation initiatives.

Qualifications

• Strong analytical, problem-solving, and organizational skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience with process improvement, operational controls, or project management is a plus.

Preferred Experience

• ETF Operations, Basket Operations, Fund Accounting, Middle Office, or Custody Operations experience.

• Knowledge of Bloomberg, NSCC ETF processing, DTCC services, and ETF servicing platforms.

• Experience supporting domestic and international ETFs, including fixed income and derivatives-based products.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.