The Escrow Analysis Specialist I will be responsible for reviewing and completing escrow analysis in accordance with RESPA (Real Estate Settlement Procedures Act) for all escrow loans and non-escrow loans with negative escrow advances. Perform all duties in accordance with the company guidelines, applicable federal, state, and local regulations.

• Perform daily escrow analysis via task work queue and monthly bulk processing for the portfolio.
• Research illogical collection amounts, due dates, or large changes in payment to ensure loans are compliant with RESPA regulations.
• Solve problems rapidly and cost-effectively with minimal disruption.
• Ensure accounts are properly documented with accurate and comprehensive status updates.
• Process requests received from the mortgage holder, clients, or other departments.
• Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High school diploma or equivalent, required.
• Bachelor’s degree preferred.
• Minimum of 1+ years residential mortgage loan servicing experience.

Skills, Abilities, and Knowledge

• Knowledge of Microsoft Office (Excel, Word, and Outlook).
• Detail oriented with excellent organizational, analytical, and problem-solving skills.
• Must be able to multi-task in a fast-paced environment.
• Possess excellent communication skills (written and verbal).
• Proven ability to work well both independently and as a team member.
• Ability to make sound decisions based upon department, company policies, procedures, knowledge, and experience.
• OnBase imaging system experience a plus.
• Knowledge of SQL a plus.
• Flexible to changing priorities, project scopes, and deadlines.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.