Job Description

Role Responsibilities

• Working as Anti Money Laundering (AML) Compliance Escalations Team member, you will be handling higher level investigations, assisting on escalated inquiries received over the phone, e-mail.
• You will be responsible to identify and find a course of action for technical and other issues reported.
• You will be responsible for providing support to specialists who work on anti-money laundering (AML) compliance program, including Global Sanctions, KYC, GFCC, GDD and/or other Compliance programs.
• You will be responsible for distributing work to specialists with the goal to meet SLAs.
• You may be required to prepare and distribute reports for your function.
• You will have to represent the department and if required assist on the ongoing trainings or projects.
• You will be assisting Team Leader with other tasks as required.

Role Requirements:

• Bachelor's degree or equivalent relevant Financial Services experience.
• At least 1 year of relevant AML/Compliance, Fraud, financial-risk investigation, monitoring, or KYC experience.
• Strong analytical and investigative skills.
• Strong attention to detail.
• Ability to interpret customer behavior and transaction activity.
• Strong English language skills are mandatory.  Strong verbal, written and listening skills.
• Strong written documentation skills.
• Ability to work independently and make decisions within defined procedures.
• Ability to multitask and manage concurrent investigations.
• Job might require night shift work.

Workplace Options

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines specific benefits include:  

• Paid Time Offs 

• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Employee Wellness 

• Global Recognition and Rewards Programs 

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.