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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities

• Install, configure, and maintain Epic components including Hyperspace, Interconnect, EPS, Web BLOB, MyChart, CareLink, Rover, Haiku.

• Support daily operations of Epic client systems and web/service servers.

• Troubleshoot system issues, performance problems, and integration failures.

• Participate in cloud migration tasks including endpoint updates, IRIS reinstall support, Kuiper and System Pulse operations.

• Collaborate with technical leads, application teams, and infrastructure teams.

II. Position Qualifications

License/Certification/Education:

Required:

• Bachelor’s degree or equivalent experience.

• Epic certifications: Hyperspace Deployment, Web/Service Servers (Hyperspace Web, MyChart, Interconnect, Web BLOB, BCA, EPS).

Experience/Skills:

Required:

• 2+ years in Healthcare IT in an Epic Client Systems role.

• Technical expertise in Windows Server, Epic client distribution tools, and web/service servers.

• Strong analytical troubleshooting and problem‑solving skills.

• Effective communication and collaboration with clinical and technical teams.

• Ability to document procedures, configurations, and operational playbooks.

• Adaptability in fast‑paced healthcare and cloud‑migration environments.

• Advanced troubleshooting skills for Epic client systems and Windows Server environments.

• Proficiency with scripting (PowerShell) for automation and system management.

• Strong understanding of Azure, virtual infrastructure, and cloud‑hosted workflows.

• Ability to manage client distribution tools and web/service server architecture.

• Experience supporting clinical and operational teams in a healthcare environment.

• Strong documentation skills for technical procedures and operational workflows.

• Ability to work in fast‑paced, rapidly evolving technical environments.

Microsoft Ecosystem:

• Microsoft 365 Administrator Certification (MS‑102)

• Azure Administrator Associate (AZ‑104)

• Azure Virtual Desktop Specialty (AZ‑140)

• Microsoft Endpoint Administrator (MD‑102)

• Microsoft Windows Server Hybrid Administrator (AZ‑800/801)

• Intune Endpoint Management training

Epic EHR:

• Epic Client Systems Administrator (ECSA) certification

• Hyperspace Deployment certification

• Epic Web and Service Servers certifications (Interconnect, MyChart, Web BLOB, EPS)

• Epic Kuiper and System Pulse training

• Epic IRIS infrastructure training

Preferred:

• Experience with Citrix VDI, Cisco UCS, Azure, Layer 2/3 networking.

• Training and Certifications (Microsoft Ecosystem & Epic EHR)

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.