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About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at JNJ MedTech

We are searching for the best talent for our Senior Clinical Account Specialist.

Summary and Scope

Clinical Account Specialist is responsible for clinical support in EP (Electrophysiology) lab, selling and promoting eligible products and solutions among current and potential customers, developing professional education for end-users, effective and strong collaboration with team members and developing the business growth on the territory of PEC.

Key Responsibilities

• Provide specialized clinical product support, technical assistance, and training to physicians and EP lab staff on the effective use of JnJ EP (Electrophysiology) catheter systems and equipment (including the CARTO3® System, related software modules, and RF generators) during procedures within an assigned territory, contributing to and exceeding business objectives.
• Train customers on all JnJ EP products to optimize utilization through technical and clinical education and in-service training.
• Collaborate with colleagues to share best practices and increase customer value.
• Use consultative selling techniques to identify potential sales opportunities within accounts.
• Increase awareness of JnJ EP solutions and facilitate engagement between commercial teams and key decision-makers to drive incremental business.
• Maximize customer case support capacity through effective planning and scheduling.
• Foster collaboration and maintain consistent communication with local teams (Sales Representatives, other CASs), Regional Technology Specialists (RTS), Field Service Engineers (FSEs), and internal and external partners.
• Develop and share best practices with team members and business partners.
• Build mutually beneficial relationships with customers both inside and outside the EP lab, including physicians, nurses, technicians, clinical and hospital administrators, and staff.
• Stay current on product Instructions for Use (IFUs), best practices, technical troubleshooting, clinical literature, and new product developments.
• Prioritize and respond appropriately to requests in a high-pressure environment.
• Maintain composure and focus on problem-solving during stressful interactions.
• Participate in diagnostic discussions with internal and external stakeholders to develop solutions based on insights gathered.
• Provide guidance and support to new members of the JnJ EP commercial team as needed.
• Respond daily to customer, professional, and partner inquiries via email and voicemail.
• Complete administrative activities, including account documentation management, compliance training requirements, expense reporting, and company system updates.
• Maintain safe driving and fleet standards according to company guidelines.
• Communicate business-related issues and opportunities to management.
• Follow all company health, safety, and environmental policies and ensure required resources are available and maintained appropriately.
• Ensure personal and company compliance with all federal, state, local, and company regulations, policies, and procedures.
• Perform other duties as assigned.

Qualifications

Education

• Bachelor’s degree required.
• Engineering degree preferred but not required. (Biomedical, Electronics, Mechanical, Chemical, Bioengineering)

Experience and Skills

• Minimum of 2 years of experience as a Clinical Specialist in Electrophysiology and Electroanatomical Mapping.

Required Qualifications

• Advanced clinical knowledge of cardiac ablation, cardiac imaging, electrophysiology technology, industry developments, and market landscape.
• Knowledge of healthcare industry trends, disease states, therapeutic approaches, and institutional developments.
• Ability to travel up to 70% of the time, both domestically and internationally, to support customers, conferences, and training events.
• Ability to sit for extended periods, work in hospital laboratory environments, support live patient procedures, wear protective equipment (such as lead aprons), and work flexible hours to meet patient needs.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook for daily business use.
• Valid Class B driver’s license.

Preferred Qualifications

• Experience working with highly complex technical systems and/or in critical patient care environments.
• Experience introducing new technologies to the market and working with key opinion leaders (KOLs).
• Strong and timely communication skills with colleagues and all levels of patient care teams.
• Self-driven professional who performs well independently and adapts effectively in dynamic work environments.
• Strong problem-solving and critical-thinking skills in high-pressure situations.
• Eagerness to learn and develop new skills.
• Strong relationship-building capabilities and dynamic interpersonal style.
• Excellent communication skills.
• Ability to influence without direct authority.
• Detailed knowledge of the Biosense Webster product portfolio.
• Deep expertise in Electrophysiology (EP) products and solutions.

Preferred Skills:

Business Behavior, Customer Centricity, Customer Effort Score, Execution Focus, Goal Attainment, Innovation, Market Expansion, Market Research, Medicines and Device Development and Regulation, Product Knowledge, Sales Engineering, Solutions Selling, Sustainable Procurement, Vendor Selection

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