The Senior Software Technical Analyst will be a key contributor for CDT Automation and Robotics team in the development of software solutions across the organization. This position is responsible for setting up framework and standards to ensure cohesive, comprehensive and successful development and implementation of software solutions. The position provides leadership, coaching and mentoring to junior and Software Technical Analysts in the team. The incumbent provides highly complex, advanced development techniques, configuration, testing, training, deployment and preliminary support of solutions in accordance with end-user needs. The role interfaces with both technology and business operations team in the effective monitoring and maintenance that would improve the over-all business services of the company.

Position Responsibilities:

• Design and deliver, or lead the design and delivery of, software solutions across multiple businesses, teams, departments
• Develop best practices of application development tools to deliver software solutions
• Help train or support the training of best practices, standards, framework to other agile focused teams participating in software solutions development
• Participate with teams in analyzing, or lead analysis of, process requirements, design solutions, architecture and logic
• Develop and assure documentation according to company standards, best practices and standard operating procedures
• When needed, support, debug, and break fix any issues with software solution
• Contribute to the professional services knowledge base to help create a repository of best practices; clearly document all team engagements and work delivered
• Perform other duties and/or special projects as assigned

Required Qualifications:

• Strong knowledge on SDLC / Agile Methodology
• Strong technical background with a passion for L3 Support and enthusiasm for working in a great team
• Willingness to learn complex applications and unique data
• Excellent oral, written and interpersonal skills
• Strong Academic record or strong related internship /Co-op/Work experience
• Time management skills and the ability to simultaneously work on multiple deliverables
• Ability to thrive in a team-oriented, fast-paced environment
• Must be organized

Tools/Technical/Process Specific Knowledge or Skills:

• Minimum 5-7 years of experience
• Power Platform
• Windows or Mac Operating System Environment.
• Microsoft Office Suite of Applications
• Development or Scripting Software
• BPMN or Workflow Modeling Applications
• Project Management Applications
• Preferred training and/or experience:
  • Relevant development training or experience with a solid understanding of programming concepts
  • Familiarity/Experience with RPA tools (Automation Anywhere, ProcessRobot, WinAutomation, Blue Prism) highly preferred
  • Working knowledge and experience in any programming language
    • JavaScript, AJAX, jQuery, JSON, XML and Web Services
    • HTML 5 and CSS3 and Responsive Web Design
    • MS-SQL Tables, Views, Stored Procedures, Triggers and Functions
    • Java, PHP, C#, or Visual Basic

Preferred Qualifications:

• AI applications
• Automation Anywhere

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].