Sobre este puesto de Engineer I,Systems Reliability Engineering en Levi Strauss & Co.
Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.
Introduction
As an Engineer I, Systems Reliability Engineer on our Foundations/Job Scheduling team, you'll help keep enterprise batch job scheduling and workload automation running reliably, so the business processes that depend on it never miss a beat. You'll report to the Operations Lead, Foundations/Job Scheduling (LATAM), and work alongside a team of peer Operations Engineers, partnering closely with application and infrastructure teams across the business. This is a hands-on, individual-contributor role focused on day-to-day production support, incident resolution, and continuous improvement.
About the Job
- Provide end-to-end production support for our enterprise job scheduling and workload automation systems, resolving incidents quickly and getting to root cause to keep services stable.
- Triage and resolve issues with failed, delayed, or stuck batch jobs — including high-priority incidents — coordinating with other teams and contributing to postmortem documentation.
- Monitor job schedules, batch health, and alerts, proactively flagging jobs at risk and escalating issues before they cause downstream disruption.
- Create and maintain clear support documentation, runbooks, and standard procedures that help the team deliver consistent, reliable service.
- Partner with application, infrastructure, and business teams to align on schedules, dependencies, and planned changes, and help strengthen how the team manages incidents and changes.
About You
- 3+ years of experience in IT production support or application operations, with a bachelor's degree in Computer Science, Engineering, or a related field.
- Hands-on experience supporting an enterprise job scheduling or workload automation platform, such as HCL Workload Automation, Control-M, or AutoSys.
- Working knowledge of batch job dependencies and calendars, and how upstream and downstream systems rely on scheduled jobs.
- Solid understanding of core ITSM practices, including incident, problem, and change management.
- Comfortable staying calm and methodical during live incidents, with good judgment on when and how to escalate.
