Why Technical Support at Stryker?

At Vocera now a part of Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. Technical Support organization is part of Acute Care business unit and supports all products under the Vocera line of products. Vocera empowers integrated, intelligent communication for mission-critical workflows in healthcare, hospitality, energy, retail and other mobile work environments. Vocera is widely recognized for developing smarter ways to communicate that improve patient and customer satisfaction.

As a Software Automation Engineer, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Position Description:

• Stryker Vocera is looking for a dedicated, hands-on Automations (AI/ML Engineer. You will be responsible for creating automation scripts, support tools and AI/ML solutions used by our Technical Support team. This position reports to the Director, Technical Support Operations

Responsibilities:

• Works with key stakeholders from Support, Quality, Engineering on scoping, designing, and building new internal tools/automation to support the troubleshooting of Vocera products

• Support several tools (CAFI, ASL, CI/CD Data Pipelines) used by Technical Support, Quality and Engineering to gather and analyze customer log files to support the troubleshooting of Vocera products

• You will develop innovative solutions to fulfill project requirements and deliver features within project timelines

• Develop automation scripts to help eliminate manual processes and drive operational efficiency.

• Collaborate with other development teams to ensure features and enablers are effective

• Follow software engineering best practices

• Document designs and product capabilities as needed

Competencies

• Proficiency in programming with one or more of the following technologies: Java, Python, Javascript, HTML, CSS, and Powershell/Unix shell

• Proficiency in Database fundamentals, SQL, NoSQL, data modeling and visualization

• Familiarity with the usage of version control and build automation systems like Git
• Experience with backend frameworks such as Flask, FastAPI

• Experience with data processing libraries like Numpy, Pandas, Airflow

• Experience developing with AI tools such as Cursor, Microsoft Copilot

• Experience with systems design concepts

• Experience with version control and build automation systems like Git and Jenkins

• Experience with productivity tools and software project management tools such as Jira, BitBucket, and Confluence/Atlassian Wiki

• Experience with ETL frameworks such as Apache Airflow, PySpark, ElasticSearch

• Knowledge of frontend frameworks such as React, AngularJS

• Knowledge of infrastructure automation tools like Ansible, Terraform, and VMWare

• Knowledge of data visualization tools such as Tableau, Apache Superset, Microsoft PowerBI

• Proven ability to design, build, deliver, and support scalable and highly available enterprise solutions

• Demonstrated passion to build great software systems in the right way

• Dedicated in the face of ambiguous requirements; unafraid to explore new ideas and technologies

• Independent self-starter; able to complete projects on time with minimal guidance

• Excellent analytical, verbal, and written communication skills with the ability to work within a dynamic and diverse team

Requirements

• 2-4 years of experience in AI/ML and/or Process Automation

• BS in Computer Science/AI or related field, or equivalent

• Track record of delivering high quality technical results within committed time parameters

• Familiarity with SCM, code review processes, and Agile development methodologies

• No travel required