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IT Helpdesk Executive (Store InCharge - Asset Management Focus)

Position Summary

We are seeking a dynamic END USER TECHNOLOGY ANALYST (Store InCharge ) to lead our comprehensive IT Asset Management operations while overseeing traditional store management functions. This hybrid role combines strategic asset lifecycle management with hands-on operational excellence, requiring a professional who can seamlessly manage technology assets from procurement through disposal while maintaining exceptional inventory control and vendor relationships. The ideal candidate will serve as the cornerstone of our IT asset ecosystem, ensuring optimal utilization, security, and compliance across all technology resources.

Department & Reporting Structure

Department: Information Technology
Reports To: IT Director / Senior IT Manager

Core Responsibilities

🔧 Asset Tracking & Inventory Management

• Maintain comprehensive, real-time inventory of all IT assets including hardware, software, licenses, and audio-video equipment using ServiceNow platform
• Implement and execute systematic audit procedures ensuring 99%+ inventory accuracy and regulatory compliance
• Track asset location, status, ownership, and configuration changes throughout organizational structure
• Develop and maintain standardized asset tagging and documentation protocols
• Conduct quarterly physical inventory reconciliation and discrepancy resolution

📋 Procurement & Deployment Operations

• Coordinate end-to-end IT asset procurement processes, from vendor selection through delivery coordination
• Manage warranty claims efficiently, ensuring minimal downtime and optimal cost recovery
• Oversee seamless deployment and installation of IT assets for employee onboarding/offboarding processes
• Facilitate Work-From-Home (WFH) kit preparation and delivery to new hires with complete asset tracking
• Coordinate vendor pickups and deliveries at Gera Commerzone material gate location
• Execute quarterly annual maintenance contract reviews with proactive user follow-up for UPS/battery functionality
• Maintain comprehensive ServiceNow documentation for all procurement and deployment activities

♻️ Lifecycle Management

• Manage complete IT asset lifecycle from acquisition through decommissioning, disposal, and environmentally compliant recycling
• Monitor and optimize IT asset costs to maximize budget efficiency and ROI
• Conduct regular floor audits to identify damaged, missing, or underutilized equipment
• Coordinate vendor and employee interactions ensuring smooth asset transitions and minimal business disruption
• Process lost/stolen incidents for laptops, mobile devices, and other portable assets with appropriate documentation and replacement workflows
• Implement data sanitization and secure disposal protocols meeting industry security standards

📊 Reporting & Analysis

• Generate comprehensive monthly and quarterly reports on asset status, utilization metrics, and performance indicators
• Develop predictive analytics for asset replacement planning and budget forecasting
• Create and maintain real-time monitoring dashboards for inventory levels and asset performance
• Analyze cost trends and usage patterns to optimize asset allocation and inform strategic purchasing decisions
• Manage vendor performance metrics and conduct regular service provider evaluations

🔒 Security & Risk Management

• Implement and maintain robust physical and cybersecurity protocols for all IT assets
• Conduct regular risk assessments and develop comprehensive asset protection contingency plans
• Ensure compliance with organizational security policies and industry regulations
• Train employees on IT asset security best practices, proper handling procedures, and compliance requirements
• Coordinate with IT Security team on asset-related security incidents and remediation

Required Qualifications

Essential Requirements:

• Bachelor's degree in Information Technology, Business Administration, Supply Chain Management, or related field
• 3-5 years of experience in IT asset management, inventory control, or store management operations
• ServiceNow proficiency or experience with similar enterprise asset management platforms (JAMF, ManageEngine, Lansweeper)
• Strong analytical skills with advanced Excel/Google Sheets capabilities and data visualization experience
• Vendor management experience with proven ability to coordinate multiple service providers simultaneously
• Audit experience including inventory reconciliation and compliance documentation
• Technical aptitude with fundamental understanding of IT infrastructure, hardware, and software systems

Preferred Qualifications:

• ITIL Foundation or Asset Management certification
• Project management experience or PMP certification
• Financial acumen with budget management and cost optimization experience
• Multilingual capabilities (English, Hindi, Marathi preferred)
• Experience with emerging technologies including cloud assets, IoT devices, and mobile device management

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.