Primary Location

Department

Shift

Schedule

Weekly Hours

FTE

Employee Status

*Expected Starting Pay Range

*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

JOB RESPONSIBILITIES

• Build trusting relationships with patients and families throughout their Emergency Department experience.
• Provide compassionate support, reassurance, and emotional comfort during times of stress, uncertainty, or crisis.
• Conduct proactive rounds in waiting areas and patient rooms to assess patient and family needs.
• Serve as a consistent point of contact for families while helping them understand the flow of the Emergency Department experience.
• Assist families with navigating hospital resources, visitor expectations, and support services.
• Partner closely with Emergency Department staff, Charge Nurses, Protective Services, Patient Services, and leadership teams.
• Foster positive relationships among patients, families, and healthcare team members.
• Promote patient and family-centered care practices and advocate for the patient and family voice.
• Participate in process improvement initiatives focused on enhancing patient and family experiences.
• Gather patient and family feedback in real time and identify common themes or opportunities for improvement.
• Document interactions, concerns, and engagement activities as appropriate.
• Assist in tracking and communicating patient experience trends that support quality and operational improvements.
• Contribute ideas and recommendations to improve patient, family, and staff experiences within the Emergency Department.

JOB QUALIFICATIONS

• Bachelor's degree in a related field OR equivalent combination of education and experience
• 5+ years of work experience in a related job discipline

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s. 

 Cincinnati Children's is: 

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years 

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding 

• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025) 

• One of the nation's America’s Most Innovative Companies as noted by Fortune 

• Consistently certified as great place to work 

• A Leading Disability Employer as noted by the National Organization on Disability 

• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) 

 We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. 

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability