Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. 

Morgan Stanley Wealth Management (MSWM), a global leader in wealth management, provides access to a wide range of products and services to individuals, businesses, and institutions, including brokerage and investment advisory services, financial and wealth planning, credit and lending, cash management, annuities and insurance, retirement, and trust. Our MSWM Capital Markets Team provides individuals, corporations, and governments around the world with a wide range of products and services. Our scope extends across multiple asset classes, providing differentiated, commercial content and first-class service.

Summary

The Fixed Income Service Specialist is responsible for servicing and supporting E*TRADE self-directed, fixed income clients.

Primary Responsibilities

• Assist clients with order management and execution.

• Work closely with the Trading Desk on trade support

• Ensure key service metrics and other goals are met.

• Assist other internal groups with trade related inquiries as needed.

• Provide input on website functionality and client feedback to internal partners.

• Answer any fixed income customer service inquiries

Requirements

• Previous experience in fixed income markets

• Knowledge of Tradeweb, Bloomberg and Salesforce desirable.

• Proficient in MS Office suite, with strong Excel skills.

• Ability to multitask workflows, processes, and schedules to accomplish goals.

• Candidate must possess excellent written and oral communication skills.

• Ability to present with credibility and authority

• Flexible in terms of scheduling and workload.

• A fast-paced and intense environment requires an aptitude for analyzing and interpreting often complex information in a timely manner. 

FINRA Licenses

• SIE, S7, 52, 63, or within 3 months of hire

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Expected base pay rates for the role will be between $33.66 and $55.29 per hour at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.