As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

• Performs quality assurance checks of outgoing correspondence. Sorts and routes incoming mail, including but not limited to, patient refund checks, statements, collection letters, and correspondence. Validates patient addresses via telephone, returned mail, or using electronic tools. Updates the billing system accordingly, ensuring patient addresses and all pertinent registration data are accurate. Mails outgoing statements, receipts, requisitions, and letters.
• Receives daily, weekly, and monthly reports from external customers for review and processing, including verification and billing of insurances, payment transfer requests, verification of account status, and other reports as assigned. Processes internal reports to ensure accounts are processing appropriately within the billing system. Performs quality assurances checks regarding outgoing correspondence. Requests and distributes daily statement requests.
• Prepares all payments received from collections agencies for payment posting, in accordance with established policies and procedures. Receives incoming inquiries from both internal and external customers and ensures account status is kept current.
• Creates and follows work tickets on research issues. Assigns patient disputes with equity and performs follow ups to ensure the mandated timeframes are met. Alerts management team to issues not completed within specified timeframes. Identifies potential issues or trends and reports to management.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma or equivalent and 1 year of relevant experience required
• Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.