Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Dispatch / Customer Advocate Lead to join our team. This position is responsible for ensuring timely services for Medicaid recipients through subcontracted transportation providers, including supporting provider relationships and ensuring adherence to applicable contractual requirements.

This role…

• Ensures all contract regulations pertaining to transportation providers are enforced.

• Oversees the trip assignment process and Customer Advocate teams.

• Develops alternative transportation options, including public transit, recipient reimbursement, and volunteer driver programs.

• Assists with driver training and inspection programs.

• Partners with transportation providers and healthcare facilities to resolve problems and service-related issues.

• Assists with managing and supporting office staff in delivering excellent customer service.

• Maintains open lines of communication with team members, company representatives, healthcare facilities, transportation providers, and local and state authorities.

• Participates in other projects or performs other duties as assigned.

We are interested in speaking with individuals with the following…

• High School Diploma required.

• Four (4) plus years of experience.

• Or equivalent combination of education and/or experience.

• Familiarity with Medicaid guidelines and covered services.

• Familiarity with non-emergency transportation services is a plus.

• Excellent verbal and written communication skills with a friendly, customer-focused demeanor.

• Excellent active listening skills to understand customer needs and concerns.

• Proficiency in Microsoft Word, Excel, and Outlook.

• Ability to work independently or as part of a team.

• Ability to remain calm and composed under pressure while handling customer inquiries and resolving issues.

• Ability to manage heavy phone volumes while maintaining a polite and courteous manner.

• Demonstrated personal commitment to producing high-quality work.

• Strong attention to detail and organizational skills to accurately manage customer information.

• Positive and enthusiastic attitude with a passion for delivering exceptional customer experiences.

Salary: $21.64 - $24.96/hr

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. 

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking; lifting up to 10 lbs.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]