Job Title: Discharge & Patient Flow Coordinator

Department: Administrative Support

Location: ElderONE- 2066 Hudson Avenue Rochester, NY 14617

Hours Per Week:  40 hours

Schedule: Monday-Friday 8:00am-4:30pm

Job Profile Summary

POSITION SUMMARY:
The role of the Discharge and Patient Flow Coordinator serves as the facilitator of the patient throughput/discharge process and is a valued member of the healthcare team. Collaborates with members of the healthcare team to implement the discharge plan agreed upon by the interdisciplinary care team and patient and his/her natural support system.

KEY RESPONSIBILITIES:
• Manage discharges and create open bed resources. Work with administrative and clinical coordinators regarding bed availability, census status, overcapacity triggers, and escalations at Rochester Regional Health (RRH). Eliminates wasted bed days in RRH hospitals and skilled nursing facilities.
• Coordinate with social workers, nurses, providers, insurance companies, ElderOne, RRH skilled nursing facilities, and external agencies to ensure continuity of care.
• Responsible for linking residents being discharged with resources offering follow-up healthcare services.
• Assists with all aspects of establishing housing. Creates and implements plans to mitigate homelessness proactively.
• Build, develop, and grow any business relationship vital to the success of the project
• Use the EMR Care Connect system to collaborate with all RRH skilled nursing Facilities, hospitals, and ElderOne to ensure patients are discharged to appropriate levels of care
• Demonstrate knowledge of insurance coverage relative to Medicare, Medicaid, and commercial insurance products
• Demonstrate the ability to identify and assist with the management of barriers for discharge through consistent communication and troubleshooting.
• Maintain data on various databases
• Develop best practices and tools for project execution and management

PREFERRED QUALIFICATIONS:
• Experience in community relations preferred
• Ability to work independently and with a team
• Must be self-driven
• Excellent interpersonal and customer service skills in person, over the phone, and through electronic communication
• High degree of confidentiality; maintains confidentiality in matters related to patients and staff
• Flexibility to orient and work at all Rochester Regional Health locations
• For ElderOne - 1 year of experience with the frail and elderly preferred
• For ElderOne - Bachelor's Degree preferred

REQUIRED QUALIFICATIONS:
• Must have a minimum of 1 year experience in health care marketing, as well as a working knowledge of skilled nursing facility admissions and/or hospital case management
• Bachelor's Degree required

For ElderONE only:
• 1 year experience in skilled nursing facility admissions and/or hospital case management
• Bachelor's Degree preferred.



LICENSURE/CERTIFICATIONS:
None required.

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$20.75 - $27.13Rochester14617

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.