Job Description:

The Director, Product Management, Financials will manage our healthcare software solutions. This is a crucial role in helping define and execute our product strategy, focusing on innovation, customer and user-centric solutions in the industry. This role will be a hybrid role leading product managers and contributing as an individual contributor that collaborates closely with cross-functional teams to enhance & launch products that improve healthcare delivery, patient outcomes, and operational efficiencies. A significant portion of the role will be focused on modernizing and converging practice management and RCM platforms.

• Help define and drive the product vision, strategy, and roadmap aligned with business goals and market opportunities.
• Champion a customer-first approach by deeply understanding user needs, market trends, and competitive landscape.
• Manage and mentor a team of product managers, providing guidance on business case development, prioritization, roadmap planning, and execution.
• Create a collaborative and innovative environment, ensuring quality and on-time deliverable.
• Guide the entire product lifecycle from ideation to product sunset, ensuring alignment with strategic objectives and regulatory requirements in healthcare IT.
• Cross functional collaboration with engineering, design, marketing, and operations teams to deliver scalable and impactful solutions.
• Maintain deep empathy for end-users (e.g., healthcare providers, medical/dental practice managers) by regularly engaging with clients to solve urgent, pervasive market problems.
• Identify new opportunities, emerging technologies, and competitive threats with market research.
• Continuously improve product performance and user experience utilizing data driven insights.
• Cultivate strong relationships with key stakeholders, including healthcare providers, IT professionals, executives, and external partners.
• Communicate product strategy, milestones, and performance metrics effectively to gain buy-in and support.
• Stay informed about healthcare regulations and ensure products adhere to compliance standards and best practices.
• Guide and mentor a team of product managers, providing guidance on business case development, prioritization, roadmap planning, and execution.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor's degree in business, marketing, software engineering discipline, or a related field.
• MBA / Master’s degree in related fields is highly desired.

Experience Required:

• 10+ years of successful management experience.
• 8+ years of experience working on “technology-powered products” as either a product manager, designer, engineer, analyst, or implementer/trainer.
• 5+ years of experience as a Product Manager with the ability to speak to your measurable successes.
• Proven track record in product management within healthcare IT, demonstrating progressively increasing levels of responsibility and achievement.

Or, any combination of education and experience which would provide the required qualifications for the position.

Knowledge, Skills & Abilities:

• Knowledge of: Domain Expertise: Deep hands-on knowledge of healthcare RCM workflows (medical billing, collections, and clearinghouse operations). Deep understanding of healthcare technology, product management best practices. Solid understanding of healthcare IT systems, interoperability standards, EMRs, telehealth, and digital health solutions. Technical Fluency: Strong understanding of API design, interoperability standards, and EDI transaction sets (such as X12 837/835/270/271).Commercial & Financial Acumen: Connect product metrics directly to business economics, assisting with financial forecasting, margin targets, pricing/packaging strategies, and wallet-share growth. Familiarity with applying AI/ML or workflow automation to healthcare administration is preferred.
• Skill in: Strong leadership and management skills with experience in leading and developing high-performing teams. Excellent communication and presentation skills, with the ability to articulate ideas and influence stakeholders at all levels. Communication: Exceptional executive presence and stakeholder management skills to influence decisions at the highest organizational levels.
• Ability to: Think strategically, analyze complex problems, and drive results in a fast-paced environment.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.