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Overview:

The Director of Quality and Patient Safety serves as the facility-based quality leader for Sentara Norfolk General Hospital, providing strategic oversight for the development, implementation, and continuous improvement of quality, patient safety, accreditation, regulatory readiness, and performance improvement programs.

This leader partners closely with hospital executives, medical staff, physician leaders, nursing leadership, Infection Prevention, Risk Management, and the System-Wide Patient Safety Director to reduce risk, enhance patient outcomes, and foster a culture of safety across a complex 525-bed Level I Trauma Center.

The Director leads event review and root cause analysis, safety tools, and behavioral training initiatives; oversees OPPE and medical staff peer review; manages reporting and tracking systems for ongoing quality monitoring; and coordinates annual evaluations and DNV/ISO surveys, including follow-up actions and internal audit compliance. The role also advances organizational goals related to CMS Core Measures, PFP, MU quality data, and Q-HIP programs.

Education

• Bachelor's Degree (Required)
• Master's Degree (Preferred)

Location

• Onsite: Sentara Norfolk General Hospital, Norfolk, VA

Experience

• Minimum of 5 years of leadership experience required
• Minimum of 5 years of healthcare operations experience required
• 3 years of hospital quality leadership and performance improvement experience strongly preferred
• Experience leading quality improvement, patient safety, accreditation (DNV/ISO), and regulatory readiness initiatives, including guiding senior leadership on improving safety culture
• Experience with quality event review, root cause analysis, OPPE and peer review, and performance improvement programs, including reporting and tracking systems
• Knowledge of CMS requirements, CMS Core Measures, PFP, MU quality data, Q-HIP, and healthcare regulatory standards
• Demonstrated ability to build relationships with physicians, nursing leaders, executives, and multidisciplinary teams, and to lead, mentor, and develop quality professionals

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

•Pet Insurance 
•Legal Resources Plan
•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.