Primary Location:

We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.

Job Summary:

Required Qualifications:

Essential Duties and Responsibilities

• Provide leadership, oversight, coaching, mentoring, and performance management for network engineering, Cisco network operations, and telecommunications staff.

• Establish work priorities and allocate departmental resources to balance operational support and strategic initiatives.

• Ensure adherence to best practices and proven methodologies to promote continuous information operations and the integration of new value-added technical services and technology.

• Provide technical leadership for enterprise network architecture, standards, and infrastructure governance.

• Maintenance and support of data center operations, LAN/WAN architecture, network hardware, telecommunications hardware and distributed antennas systems (DAS) for in-house cellular services.

• Provide network design, security analysis/design and implementation, definition and coordination of standards, project management, and technology research.

• Develop departmental goals, objectives, key performance indicators (KPIs), and service metrics aligned with institutional priorities.

• Manage staff to maintain up-to-date system and network documentation and inventories.

• Work with general contractors and project managers to ensure system(s) implementation, enhancement, and maintenance tasks proceed according to construction project timelines.

• Manage system documentation and procedures for identified systems. Monitor and assess system(s) and solution(s) effectiveness over time.

• Assist in the performance of business requirement analyses with functional user groups and map these requirements to appropriate existing and/or new software solutions for implementation.

• Oversee vendor relationships as it relates to maintenance, enhancements, and implementation of upgraded or new LAN/WAN, and telecommunications systems.

Supplemental Functions

• Perform other duties as assigned.

• Perform all duties to maintain all standards in accordance with college policies, procedures, and Core Values.

Knowledge, Skills, and Abilities

• Knowledge and experience with network, infrastructure, telecommunications technologies and protocols.

• Strong knowledge of IT Service Management (ITSM) principles, change management, incident management, problem management, and service delivery best practices.

• Excellent oral, written, and interpersonal communication and presentation skills.

• State & Federal Regulatory Knowledge: Familiarity with higher ed data mandates including FERPA, HIPAA, CJIS, and Texas State DIR security frameworks.

• Ability to facilitate problem-solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.

• Ability to establish and monitor Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational metrics.

Physical Demands, Working Conditions and Physical Effort
Medium Work - Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, stooping, kneeling, crouching, and reaching, plus climbing and balancing. Incumbents may be subjected to moving mechanical parts, odors, dust, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting and intense noises. Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
Occasional physical effort required.

Requirements

Bachelor’s degree and (7) seven years in Information Technology, with at least (3) three years in a formal leadership role.

Equivalency Language

Associate degree an additional (2) years of directly related experience may be substituted for the required education and experience.

Preferred

Possess one of more of the following certifications:

ITIL Foundations

Cisco CCNA

Certified Information Systems Security Professional (CISSP)
 

**This position is Security Sensitive, therefore, candidates will be subject to a criminal background check and a continuous DPS agency review.**

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions.

Required & Preferred Qualifications (if applicable):

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.

***This is a Security Sensitive position. Therefore, candidates will be subject to a criminal background check.***

Compensation Type:

Employment Type:

Hiring Minimum

Hiring Maximum

Compensation is determined based on experience.

**Application submission deadline is 12am of the date listed.**

Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.