The Director, Enterprise Legal Management (ELM) serves as the business owner for the Legal organization's Enterprise Legal Management platform and related legal technology solutions. This leader will drive platform strategy, governance, optimization, reporting, and user adoption while partnering across Legal, IT, Finance, Procurement, and external vendors.

The role is responsible for ensuring legal technology solutions effectively support matter management, e-billing, operational workflows, reporting, analytics, and business objectives. This individual will play a key role in advancing Legal Operations capabilities through technology, process improvement, automation, and stakeholder collaboration.

Responsibilities

• Serve as the business owner and strategic leader for the Enterprise Legal Management (ELM) platform.
• Lead platform administration, configuration, testing, releases, enhancements, and ongoing optimization.
• Establish governance and operational standards for matter management, e-billing, workflows, user access, data quality, and reporting.
• Develop and execute the ELM platform roadmap in alignment with Legal Operations and business priorities.
• Partner with Legal, IT, Finance, Procurement, and external vendors to deliver scalable technology solutions and process improvements.
• Drive user adoption, training, change management, and platform best practices.
• Develop reporting, dashboards, and analytics to support legal operations performance, legal spend management, and decision making.
• Evaluate and implement legal technology enhancements, integrations, automation opportunities, and emerging capabilities.
• Manage vendor relationships and oversee delivery of technology solutions that support Legal Operations objectives.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of experience supporting Legal Operations, Enterprise Legal Management (ELM), legal technology, or related legal systems.
• Hands-on experience administering, managing, or optimizing ELM and e-billing platforms such as TeamConnect, Collaborati, Legal Tracker, Onit, SimpleLegal, Mitratech, or similar legal technology solutions.
• Strong knowledge of legal matter management, e-billing, legal spend management, outside counsel management, workflow automation, and reporting.
• Experience serving as a business owner, platform owner, product owner, or administrator for enterprise legal technology solutions.
• Demonstrated success leading cross-functional initiatives and building partnerships across Legal, IT, Finance, Procurement, vendors, and business stakeholders.
• Strong analytical, project management, problem-solving, and communication skills.
• Experience evaluating, implementing, or enhancing legal technology platforms and related business processes.
• Ability to balance strategic planning with hands-on execution in a fast-paced environment.
• Open to remote or hybrid candidates

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 130,100 - 216,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.