Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Other

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

BI Full 6C (T4)

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Customer Service, Microsoft Office, Remote Support, Technical Support, Troubleshooting

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

HELP DESK TECHNICIAN III

Location: National Capital Region (NCR), Washington, DC Metropolitan Area
Program: U.S. Department of Education | PIVOT-I
Work Location: Onsite Desktop Support

Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician III and support enterprise IT operations for the U.S. Department of Education.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Help Desk Technician III, you will provide hands-on desktop support to Department of Education employees throughout the National Capital Region (NCR). You will troubleshoot technical issues, deploy and maintain IT equipment, and ensure employees have reliable access to essential technology.

• Provide Technical Support: Troubleshoot Windows 11 laptops, desktops, printers, docking stations, monitors, mobile devices, and peripherals.
• Resolve Issues: Diagnose hardware, software, network connectivity, VPN, and enterprise application problems.
• Support NCR Operations: Perform workstation installations, technology refreshes, office moves, equipment replacements, and conference room support.
• Manage ServiceNow Tickets: Document, track, and resolve incidents and requests while meeting established SLAs.
• Support Employee Transitions: Configure and deploy equipment for onboarding and recover assets during offboarding.
• Maintain IT Assets: Inventory, distribute, track, and recover equipment in accordance with Department procedures.
• Collaborate: Work with Help Desk, Network Operations, Cybersecurity, and engineering teams to resolve escalated issues.
• Ensure Compliance: Follow Department cybersecurity policies, approved software procedures, and equipment handling requirements.
• Deliver Customer Service: Provide responsive, professional onsite support to Department employees and executive personnel.

WHAT YOU'LL NEED TO SUCCEED

Education: Technical training, industry certification(s), or a degree in Information Technology or a related field.

Experience: 3+ years of IT support experience, preferably in an enterprise or federal government environment.

Technical Skills:

• Windows 10/11 desktop and laptop troubleshooting.
• Microsoft 365, Outlook, Teams, OneDrive, and Active Directory.
• ServiceNow or similar ITSM platforms.
• TCP/IP, DNS, DHCP, wireless networking, and VPN troubleshooting.
• Microsoft Intune, SCCM/MECM, and software deployment.
• IT asset management, hardware refreshes, and equipment lifecycle support.
• Strong communication, documentation, and customer service skills.

Citizenship: U.S. citizenship required.

Security Requirements: Must meet Department of Education background investigation and suitability requirements.

Role Requirements:

• Work onsite at Department facilities throughout the NCR.
• Travel between NCR locations as operational needs require.
• Independently manage assigned incidents and service requests.
• Follow ITIL processes, cybersecurity policies, and established procedures.
• Ability to lift and relocate IT equipment up to 40 pounds.
• Support occasional after-hours maintenance or critical incidents.

Preferred Qualifications:

• CompTIA A+, Network+, Security+, or ITIL certification.
• Microsoft technical certifications.
• Federal government IT support experience.
• Dell hardware and executive desktop support experience.

GDIT IS YOUR PLACE

• Growth: AI-powered career development tools and learning opportunities.
• Support: Internal mobility resources to advance your career.
• Rewards: Comprehensive benefits, 401(k) with company match, competitive pay, and paid time off.
• Community: Innovative, military-friendly workplace culture.

OWN YOUR OPPORTUNITY

Build your enterprise IT career at GDIT while delivering reliable, secure, and responsive desktop support to the U.S. Department of Education.

The likely hourly rate for this position is between $28.61 - $38.71. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans