Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition:

Supports customer inquiries for order lead time and order configuration change. Responsible for new orders and order change, make sure requests can be successfully received by order system.

Responsibilities:

•            Supervising and controlling new sales orders, identifying the key elements and communicate downstream for required actions.

•            Auditing order change requests from customers, evaluate acceptance of the order change request from a material, production plan, technical and logistics perspective.

•            Serving as primary contact for customer inquiries; providing feedback about lead time, planned timeline, order change, order reschedules, etc.

•            Aligned customers order with Sales production plan to achieve the monthly goal.

•            Primary contact with other departments department to manage sales and customer priorities.

Degree Requirement: Bachelor’s degree from a Tier 1 College or University is preferred

Skill Descriptors:

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Basic Understanding:

•     Explains the importance of accuracy in own function or unit.

•     Identifies tasks or outputs that require accuracy and detail-level attention.

•     Identifies the procedures for making sure that results are mistake-free.

•     Describes consequences of errors within own unit or function.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Basic Understanding:

•     Names specific tools or techniques that can be used to support the analytical thinking process.

•     Describes specific software applications or products used for business analytics.

•     Gives examples of how analytical thinking has been used to resolve problems.

•     Helps others research and learn more about business analytics tools and applications.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Working Knowledge:

•     Participates in gathering and analyzing an organization's data based on requirements.

•     Follows proper data gathering and analysis processes and policies.

•     Utilizes basic data collection and evaluation tools and techniques.

•     Reports problems that arise in the data collection process.

•     Documents data from various sources and in various formats.

Demand Management: Knowledge of processes and methods of Demand Management; ability to effectively sense, predict, plan for and manage the demand for products and services.

Level Basic Understanding:

•     Cites the application of various tools and technologies for demand management.

•     Explains how improvements in demand management contribute to competitive advantage in the marketplace.

•     Lists key issues, concerns and operational risks of demand management.

•     Outlines the key principles and main activities involved in demand management.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Basic Understanding:

•     Describes non-verbal behaviors that influence the interpretation of the message.

•     Cites examples of effective and ineffective communications.

•     Explains the importance of effective business communication.

•     Speaks/writes using correct language, mechanics, and gestures.

Forecasting: Knowledge of forecasting tools, approaches and practices; ability to determine product demand and estimate production requirements and loads.

Level Basic Understanding:

•     Identifies common forecasting tools and techniques.

•     Describes the roles and responsibilities of demand forecasting staff.

•     Explains sources of information for forecasting demand.

•     Names several forecasting indexes or measurements.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.

Level Basic Understanding:

•     Seeks help to modify priorities as new information surfaces or conditions change.

•     Demonstrates the ability to estimate the time and resources required to complete tasks.

•     Identifies own key assignments, schedules, and process steps.

•     Applies the concept of 'critical path' in order to complete work in a timely manner and keep larger tasks on track.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding:

•     Explains the value of a disciplined approach to problem solving.

•     Describes problem reporting and escalation practices.

•     Utilizes accepted procedures for problem analysis and resolution.

•     Identifies key aspects of problem-solving techniques used in own area.

Additional Information: This position requires working onsite five days a week

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act."

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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