Role Description

The Demand & Logistics Specialist will be responsible for managing the demand planning process while overseeing market logistics operations for his/her are of responsibility. This hybrid role combines strategic forecasting with efficient planning and organization of warehousing, distribution, and inventory management activities. The role acts as a liaison between internal teams, external logistics service providers, and business units to achieve service level objectives, operational efficiency, and cost targets.

PERFORMANCE INDICATORS:

• Forecast Accuracy

• Inventory Level / MOH

• Backorders

• Lost Sales

• OTIF

• Cost to Serve (CTS)

Demand Management:

• Coordinate the Demand Review meetings with Sales & Marketing teams, reviewing recommended sales, budget, inventory goals, new product introductions, promotions, samples, and tenders, and ensure sign-off for the consensus forecast.

• Prepare and analyze all data pertinent to creating the demand forecast, including historical sales, market trends, seasonality, promotions, and inventory levels.

• Manage product lifecycle forecasts (new product introductions, discontinuations) using like modeling and phase-in/phase-out functionalities.

• Lead the revision, adjustment, validation, and release of 24-36 months consensus forecasts.

• Measure forecast accuracy and implement action plans for improvement at market/cluster levels.

• Collaborate with stakeholders to optimize safety stock levels and ensure market-related planning master data and parameters are accurate and up to date.

• Assess constrained supply plan impacts on the markets and manage allocation processes in collaboration with the Platform Supply Planner.

Logistics Coordination:

• Accountable for the inbound activities, efficient planning, and organization of warehousing and distribution activities executed by third-party service providers.

• Act as the liaison and primary contact for logistics service providers (LSP) and business customer service management teams, ensuring compliance with established service level agreements and requirements.

• Monitor inventory shelf-life/expiry dates and improve processes to avoid obsolescence write-offs.

• Coordinate relabeling and toll manufacturing activities with LSPs in accordance with QA standards.

• Manage importation and transportation activities, ensuring compliance with Zoetis policies and local market legal requirements.

• Manage occasional export and transport activities with the region.

• Deliver agreed service levels and operating expenses by leveraging reporting tools and reviewing distribution center KPIs with third-party providers. 

Operational Efficiency:

• Collaborate closely with key internal stakeholders (Commercial, Demand Planning, Global Logistics, Quality, Legal, Regulatory, and Tax) to resolve day-to-day internal challenges.

• Inspect and authorize billing and invoicing in accordance with contractual agreements for third party logistics providers, freight forwarders, and other vendors.

• Optimize inventory levels in regions and markets and communicate potential backorders or supply concerns to Sales & Marketing teams.

• Lead the resolution of slow-moving and dead stock for cluster-specific items.

• Ensure accurate data and information system management to support key supply chain and logistics drivers for success.

Education:

• Undergraduate degree in engineering, scientific, health-related, or business field (preferred).

Experience:

• >3 years of relevant experience in demand management, manufacturing, or logistics operations.

• >3 years of experience in the pharmaceutical or animal health industry (preferred).

• Experience using SAP APO DP/SNP or SAP IBP systems.

• Proven knowledge of GDP compliance, cold chain distribution, and contract negotiation.

Technical Skills:

• Strong analytical skills with a proven ability to analyze and interpret data.

• Strong presentation skills with the ability to enable data driven decision making.

• Experience using SAP APO DP/SNP or SAP IBP systems.

• High degree of proficiency with Microsoft Excel and familiarity with DRP/MRP functionality.

• Strong knowledge of statistical methods and analytical techniques.

• Proven understanding of manufacturing processes and demand management.

• Experience managing product lifecycle and inventory levels.

• Ability to work cross-functionally and influence teams across sales, marketing, and other management levels.

• Autonomy in managing priorities, reporting, and escalating as needed.

• Ability to manage multiple projects simultaneously and prioritize work according to corporate objectives.

• Flexibility and adaptability to the demands of a fast-paced environment with multiple priorities.

• High Degree of Proficiency in English (Spoken and Written) is mandatory.

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.