---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Function Delivery Assoc Director WORK SETUP: Hybrid OVERALL PURPOSE: Own the end-to-end capability development strategy and learning agenda, delivering scalable, AI-enabled programs that improve workforce readiness, proficiency, delivery quality, productivity, and client outcomes. RESPONSIBILITIES: • Define and execute the multi-year capability development strategy and annual learning plan aligned with business priorities, client commitments, and growth areas. • Translate business requirements into capability roadmaps and learning priorities by role, skill, and account. • Establish governance with business, delivery, and client leadership, including periodic reviews of plans, progress, investments, and outcomes. • Conduct learning needs analyses, skill-gap assessments, and talent capability assessments. • Embed learning requirements into new deals, transitions, mobilizations, and account growth plans. • Lead the design and delivery of functional, domain, industry, tools, platforms, automation, and AI training. • Oversee the complete learning lifecycle, including instructional design, delivery, certification, reinforcement, quality, compliance, and learner experience. • Drive onboarding, new-hire readiness, role transitions, upskilling, reskilling, and leadership development programs. • Introduce industry best practices and modern learning methods such as blended, experiential, microlearning, and learning in the flow of work. • Use LMS/LXP platforms, digital content, analytics, AI, and generative AI to deliver scalable and personalized learning. • Automate learning administration, tracking, and reporting to improve efficiency and cost effectiveness. • Define and monitor learning effectiveness, proficiency, certification, business performance, productivity, SLA/KPI, and client-satisfaction metrics. • Present capability insights and learning impact through dashboards, business reviews, and executive updates. • Lead and develop learning leads, instructional designers, trainers, operations specialists, subject-matter experts, and internal faculty across locations. • Manage team performance, capacity, succession, budgets, vendors, and learning investments. OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyberpark Tower 3

SKILL AND QUALIFICATIONS: • At least 18 years’ experience, with significant leadership experience in capability development, L&D, or talent development within a global services organization • Deep expertise in learning needs analysis, instructional design, adult learning principles, capability assessments, and learning evaluation • Experience leading large teams and multi-location learning programs • Working knowledge of LMS/LXP, digital learning, learning analytics, skills taxonomy, and knowledge management • Open to any industry (preferred BPO) Good to have only: • AI/Generative AI experience is good to have only

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