Datacenter Hardware Technician

Location: Memphis, TN (100% Onsite)
Shift: This is a 24/7 data center with rotating shifts, at least for the first few months. After several months, this will rotate back to a normal Monday-Friday (8-5 or 9-6) role.

Current shifts:

• Tuesday-Saturday (7am-4pm)
• Sunday-Thursday (3pm-12am or 11pm-8am)

Salary: 75-85K (based on experience)

Overview: We are seeking skilled Datacenter Hardware Technicians to manage break/fix operations, ensuring seamless operations of Dell servers in a fast-paced environment. This role requires hands-on technical expertise, with an emphasis on hardware repair, rack and stack, and troubleshooting. The ideal candidate is comfortable working onsite in a dynamic datacenter environment, managing tickets, and collaborating with a team to resolve hardware issues quickly and efficiently.

Responsibilities:

• Hardware Support: Perform hands-on maintenance, troubleshooting, and hardware replacement (e.g., GPUs, NICs, memory, etc.) for Dell servers and related equipment.
• Ticket Management: Track and manage service tickets, prioritizing and resolving issues in a timely manner.
• Problem-Solving: Diagnose and resolve hardware failures, leveraging expertise in server components and systems.
• Customer Service: Provide clear and effective communication with team members and internal customers, ensuring a smooth experience.
• Physical Tasks: Lift up to 65 pounds, work on ladders, and perform physically demanding tasks in the datacenter.
• Team Collaboration: Work efficiently with other technicians and departments to meet deployment goals and resolve technical issues.
• Attention to Detail: Ensure all repairs and tasks are completed to a high standard, maintaining precision and quality.

Preferred Skills:

• Nvidia GPU/NIC Experience: Familiarity with Nvidia hardware and networking interfaces is a plus.
• Basic Networking Knowledge: Understanding of basic network troubleshooting and configurations.
• Linux Log Reading: Experience reading and interpreting Linux logs for hardware diagnostics.

Nice-to-Have Skills:

• Linux CLI: Command-line experience in Linux for basic system navigation and troubleshooting.
• RoCE Networking: Familiarity with RoCE (RDMA over Converged Ethernet) network protocols.

Additional Information:

• Onsite Work: This role requires 100% onsite presence in Memphis, TN, with no remote work options.
• Physical Requirements: Ability to perform hands-on hardware repairs, lift heavy equipment, and work in a physically demanding environment.

If you're passionate about working in a fast-paced, hands-on datacenter environment and have the skills to troubleshoot and repair Dell server hardware, we want to hear from you. Apply today to be part of a groundbreaking AI deployment with one of the leaders in the industry!

ABOUT PGTEK
PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.
EOE, including disability/veterans

Requirements

Required Skills:

• MUST be a current US citizen who resides in the Memphis, TN metro area

• Dell Server Expertise: Proven experience in racking, stacking, and servicing Dell servers in a datacenter environment.
• Break/Fix Experience: Hands-on experience with diagnosing hardware failures, swapping parts, and performing repairs.
• Problem-Solving Skills: Strong troubleshooting abilities to quickly identify and resolve hardware issues.
• Customer Focus: Excellent communication skills and the ability to provide customer service in a technical environment.
• Physical Endurance: Ability to lift 65 pounds and work at height on a ladder.
• Attention to Detail: Strong focus on precision and quality in all tasks.

Benefits

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.