The Product Support Team @ Pave

You’ll join the Product Support Team and become a Pave product and compensation expert, and you’ll use that expertise to support our growing global customer base. You’ll make sure Pave’s customers understand the product and derive value from our products, and be the front line of defense in keeping our customers happy and unblocking their daily questions while enjoying our product.

You’ll do this in partnership with the Account Management team, Engineering team, and  Customer Success Engineering team to serve and interact with our customer base.

What You'll Do

• Provide hands-on support to our customers to ensure their ongoing happiness
• Work both within the application and on backend integrations to identify and resolve customer issues
• Have an empathetic approach to customers so that they feel heard, understood, and confident that you will resolve their issue quickly 
• Work closely and conduct root-cause analysis with our Engineering teams. 
• Ensure timely responses to customer inquiries and a clean handoff to other team members on unresolved issues
• Help document and create enablement material to encourage customers to self-serve
• Work effectively with Customer Success Engineering, Account Executive, and Account Management teams to manage and maintain a high level of customer satisfaction
• Prioritize and context-switch effectively to execute on simultaneous cases, seeing each through to the finish line
• Be a critical thinker and problem solver to understand what the customer is asking to resolve their issue in as few of steps as possible
• Become an expert on all things Pave
• Work with a fantastic, tenured team that works hard and has fun doing the hard work

What You'll Bring

• 2+ years of relevant experience in a customer-facing role
• Bachelor’s Degree in Information Systems, Engineering, Business/Finance, or equivalent experience
• Superior communication, organizational, and time-management skills
• Experience troubleshooting using stack traces and log files
• Experience with HTML, CSS, SQL, TypeScript, and or API integrations
• Creative problem-solving skills; you search for solutions that solve our customers' needs that may not be immediately obvious.
• Innovative thinker - you want to improve processes and bring new ideas, not just ask “what should I do”
• Collaborative mindset with excellent cross-functional teamwork capabilities
• You’re hungry to join a successful start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities
• Results-oriented with a track record of meeting or exceeding targets
• Resilient under pressure with the ability to manage multiple issues simultaneously
• Technical curiosity and willingness to continuously learn new tools and technologies

Compensation, It's What We Do.

At Pave, we believe compensation should be as thoughtful as the people we hire. This role is structured as a B2B contract engagement — and your total rewards package includes meaningful equity, flexible PTO, and region-specific benefits designed around your life, not just your role. Your level and compensation are determined by your experience and how you show up throughout the interview process. We're always happy to walk you through how we think about leveling — just ask.

Targeted cash compensation for this role: 
P2: $91,000 Base + Equity

Benefits @ Pave

At Pave, growth isn't a perk — it's the point. As you develop, your role expands, your responsibilities deepen, and your compensation reflects the impact you're making.

What we offer

• Your Health, Fully Covered: Comprehensive medical, dental, and vision coverage for you and your family, with a range of options designed to meet you where you are.
• Time That's Actually Yours: Flexible PTO and the freedom to work from anywhere in the world for up to a month — because life doesn't pause, and neither should you.
• Fuel for the Work: Lunch and dinner stipends plus fully stocked kitchens, so you can stay energized without thinking twice about it.
• Room to Keep Growing: A quarterly education stipend to invest in the skills and knowledge that matter most to you.
• Support When It Matters Most: Robust parental leave so you can be fully present for the moments that count.
• Getting Here, Made Easier: A commuter stipend to support the in-person collaboration that makes great work happen.