We are seeking a highly motivated professional to join our team in an Order to Cash (O2C) and customer support capacity. This role is essential in ensuring flawless operations, delivering outstanding customer experiences, and driving process excellence. The ideal candidate will possess strong intuition for business, good communication skills, and the ability to work multi-functionally in a dynamic environment. 

Key Responsibilities and Accountabilities:

• Handle routine customer requests and queries through chat, email, or calls in a timely and professional manner.
• Support resolution of order, data, or system-related issues by following defined processes and guidelines.
• Assist in handling partner concerns by coordinating with senior team members and sharing required information.
• Perform accurate data entry, validation, and basic checks to ensure process compliance.
• Support follow-ups on pending orders, cases, or requests as directed by senior team members.
• Use internal systems (e.g., Salesforce or ERP tools) to process requests and update case/order status.
• Maintain proper documentation and update knowledge articles or SOPs when required.
• Participate in team meetings, training sessions, and process updates.

Skills & Competencies:

• Solid attention to detail and good time management skills.
• Basic problem-solving ability with willingness to learn how to handle critical issues.
• Clear written and verbal communication skills.
• Adaptable to changing processes and open to learning new tools or systems.
• Ability to work independently on tasks and collaborate with team members.

Qualification & Experience:

• Prior experience in customer support, operations, or Order-to-Cash roles is helpful.
• Solid grasp of MS Office tools; exposure to ERP or CRM systems is an advantage.
• Ability to follow standard operating procedures and business guidelines consistently.
• Comfortable working in a fast-paced, project driven environment.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.