Sobre este puesto de Customer Support Specialist en FP Markets

FP Markets · Presencial · Sydney, New South Wales, Australia

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work®.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: General Manager

Responsibilities:

Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
Educating clients on how to use the Company’s website and trading platforms
Communicating with clients regarding the company’s products and services via telephone, email and live chat
Assisting other departments

Candidate Profile:

Computer literacy with excellent working knowledge of Microsoft Office applications
Knowledge and experience in FX, CFD industry will be considered advantageous
A team player with excellent communication skills
Fluency in English is essential
Knowledge of additional language will be an advantage but not essential
Ability to work on public holidays

Our offer:

Welcoming, young and multicultural team with approachable leadership
Ability to contribute to dynamic business at a growth phase
High level of autonomy, support of ideas and putting your expertise into the best practices for the company
Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
Competitive remuneration, regular salary reviews and performance-based incentive schemes
Vibrant company life: from team activities to global celebrations
Free access to multiple sports and wellness facilities across the country
A day off on your Birthday

Journey to FP Markets:

Interview with People Function member (30 - 45 min) to assess match to our culture
Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Work, grow and succeed in a professional, rapidly-growing company operating in a multicultural environment!

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Sobre FP Markets

FP Markets Group of Companies, founded in 2005 in Sydney, Australia, is a global, award-winning fintech leader offering regulated, reliable access to the world’s financial markets. With over 300 employees worldwide, we provide clients with innovative technology, education, and support to trade CFDs on forex, stocks, metals, and digital currencies with simplicity and transparency. We foster a supportive culture where growth and intrapreneurship thrive through open leadership, mentorship, and flexibility. As FP Markets grows dynamically, we empower you to learn, take initiative, and make a real impact.

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