Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).  

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Job Description

We Are Brooks.

Brooks supplies best-in-class automation solutions for semiconductor manufacturing and related markets.

Brooks are looking for a Customer Support Engineer (m/f/d) who will act as the frontline element of the customer relationship for Brooks customers, being the key to ensure product line performance at relevant customer sites.

If you have a technical education along with practical work experience in the field of automated technology, a practical and self-driven approach, excellent communication and interpersonal skills, with ambition to progress within a global company, this could be the role for you!

Your Responsibilities.

• Performs on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments.
• Conducts test procedures to ensure proper product performance, and diagnoses problems at installation.
• Implements upgrades and hardware/software change orders.
• Trouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the Brooks factory to resolution.
• Provides technical support / remote technical support to customers on operational or maintenance aspects of system equipment.
• Serves as customer contact on technical and service-related problems.
• Completes appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions. As well as ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and Utilization.
• Concentration is on-going customer support.

Your Experience and Qualifications.

• Ideally Degree qualified, or Diploma in higher education within a Technical discipline.
• Electromechanical skills and troubleshooting expertise.
• Excellent interpersonal, communication and influencing skills (written, oral) using business-friendly and user-friendly language.
• A natural problem solver with great attention to detail.
• Maintains smart appearance.
• Ability to work independently and as part of European service team.
• Self-motivated, results-driven, and well organized; able to handle multiple tasks with a clear sense of ownership and priority.
• Full Driving Licence and Valid passport are essential for this role for travel within EU and US for required training and customer support.
• The job holder will be required periodically to travel internationally including, but not limited to, within Europe and United States of America (Approx. 60% travel).

Your Rewards.

• Independent work at an international level.
• Employee Referral Program
• Mental Health & Wellness Benefits
• Continuing education opportunities

Join us!

If you are competent and like to join a highly motivated team within our successful company, we would be happy to receive your application documents including your availability and your salary expectations.

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Work Location & Flexibility
At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with [email protected] or call +1 (978) 262-2400 to discuss your needs.

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