Sobre este puesto de Customer Success Manager- Energy Commodities en Vortexa

Vortexa · Presencial · London, England, United Kingdom

About Us:

Vortexa is a fast-growing international technology business founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole.

http://www.vortexa.com/

The Role:

Vortexa is hiring a Customer Success Manager to join our EMEA account teams in London. You'll make sure every user at our clients, current and future, gets real value from Vortexa.

You'll own adoption and value for your book of business, working with each Account Manager as one account team. You'll know the users inside every account: who they are, how they work, how they use Vortexa across platforms, API and MCP, and where new needs and teams are emerging.

Your job is to enable users and to be the account team's best source of insight into how clients' needs are changing. The Account Manager, with whom you’ll partner, turns that insight into commercial action.

This is a hands-on role for someone commercially curious, credible with end-users, and comfortable building process where none exists yet.

What you'll do:

Drive onboarding and time to value. Run onboarding plans for new clients and new users, covering both UI analytics platform and API/integration workflows.
Know every user. Build and maintain a user and buying-center map for each account: who uses Vortexa, how, how often, and which desks, teams or regions don't use it yet.
Deepen adoption. Turn client goals and workflows (trading, chartering, analytics, quant) into success plans and use cases, and review them with champions every quarter.
Protect retention. Monitor account health and usage, act early on risk, and give the Account Manager a usage and value case at least 120 days before each renewal.

Requirements

What you'll bring:

4+ years in energy, commodities or shipping markets, ideally as an analyst, trader, charterer, broker or operator working hands-on with market and vessel data. We'll also consider customer success or account management backgrounds where you've supported technical, analytical users of a data product in these markets.
Experience in energy, commodities or maritime markets, or with a data or API product used by technical and analytical buyers.
Technical fluency, or the willingness to learn, when talking credibly about APIs, data integrations and how analyst teams consume data.
The ability to build trust with front-line users (traders, analysts, charterers) and with senior decision-makers.
A data-driven approach: you use usage data and CRM to prioritize your time and show clients the value they get.

Nice to have:

Working knowledge of Python or SQL
Familiarity with AI tools, agents or MCP in data workflows

Benefits

Enjoy flexible hybrid working – split your time between home and our office, with the freedom to work where you’re most productive.
A vibrant, diverse company pushing ourselves and the technology to deliver beyond the cutting edge
A team of motivated characters and top minds striving to be the best at what we do at all times
Constantly learning and exploring new tools and technologies
Acting as company owners (all Vortexa staff have equity options)– in a business-savvy and responsible way
Motivated by being collaborative, working and achieving together
Private Health Insurance offered via Vitality to help you look after your physical health
Global Volunteering Policy to help you ‘do good’ and feel better

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Sobre Vortexa

Every year, Vortexa tracks and predicts over $2 trillion worth of waterborne oil and gas cargo across the globe, painting a comprehensive picture of the global energy market and uncovering trends that shape the world's economy.

Today’s reality is that most of our lifestyles are heavily dependent on oil-derived products. From aspirin and surfboards to fuelling your work commute (bike tyres included!), oil plays a significant role in our health, comfort and safety, impacting our day to day.

Our platform is improving the accessibility, transparency and efficiency of information to benefit everyone in the energy ecosystem, including trading and shipping, NGOs, regulatory bodies, and consecutively the everyday consumer.

At its core, Vortexa generates, collects and analyses global data on seaborne oil and gas cargo movements. Since our launch in 2016, we have aggregated a staggering 146 + TB of data, influencing shipping strategies, supporting news stories and providing context to trades across several commodity exchanges. All of this has been made possible by the rapid growth of satellite technology and the concerted efforts of our experienced analysts, powering our artificial intelligence and machine learning tools. Founded by Fabio Kuhn, former Head of Trading Technology and Analytics at BP, and Etienne Amic, former Head of European Energy at JP Morgan and Mercuria.

Working at Vortexa is fast-paced yet extremely rewarding - we set big goals, encourage brave ideas and strive to innovate in everything we do. After all, decisions we make today are set to impact one of the world’s biggest industries tomorrow. By joining our team, you can expect a stimulating environment with a collaborative spirit; all whilst maintaining creative independence and hands-on approach that only a start-up can offer. All of our employees are shareholders, meaning that the entire team is equally committed to Vortexa’s vision. To support you on your journey, we offer private healthcare, monthly workshops led by our team of experts and socials every Friday to thank you for all the hard work put in during the week.

As a technology company, we are in a unique position to promote equality, diversity and inclusivity in our industry. We welcome applications from all backgrounds and guarantee all of our team members the same opportunities and rewards regardless of their gender, race, belief system or ability.