Sobre este puesto de Customer Success Manager en Acquire BPO
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
Here's what's waiting for you:
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with internal promotions
- Meaningful work with talented and supportive teams
Your future matters:
- 900 internal promotions every year
- 2,700+ leadership training courses
Extra rewards along the way:
- 14th Month Pay for employees who complete 5 years with us
- Generous referral incentives of up to ₱42,000 depending on the role
Enjoy work-life balance:
- 12 Vacation Leaves
- 12 Sick Leaves
- 1 Birthday Leave
A SNAPSHOT OF YOUR ROLE
Join Acquire Intelligence as a Customer Success Manager and take ownership of meaningful client relationships that drive real business outcomes. You will be the trusted point of contact for a portfolio of clients, ensuring their success through proactive engagement, strategic planning, and collaborative problem-solving. In this role, you will work cross-functionally to resolve issues, uncover growth opportunities, and deliver tailored solutions that align with each client's goals. If you thrive in a fast-paced environment and are passionate about building lasting partnerships, this is the career move for you.
YOUR DAILY RESPONSIBILITIES
- Manage the health and success of an assigned client portfolio through proactive outreach and regular stewardship meetings
- Execute adoption improvement plans across the customer lifecycle, including onboarding, web training, and email campaigns
- Oversee client renewals and develop strategies to retain and grow existing accounts
- Identify and progress upsell and cross-sell opportunities in partnership with Account Executives
- Collaborate with internal teams to resolve client issues and escalate where appropriate
- Document and monitor each customer's desired outcomes to ensure expectations are consistently met
- Execute corrective action plans for at-risk customers, including stakeholder interviews and issue tracking
- Manage feature requests and communicate client needs to relevant internal stakeholders
- Support Quarterly Business Reviews by contributing to client growth strategies
- Maintain up-to-date knowledge of Riskonnect products, services, and relevant industry trends
A BIT ABOUT YOU
- Proven experience in a customer success, account management, or client-facing role
- Strong ability to build and maintain relationships with senior stakeholders and key decision makers
- Excellent communication and interpersonal skills with a consultative approach to client engagement
- Demonstrated ability to manage multiple accounts simultaneously and prioritize effectively
- Experience identifying upsell and cross-sell opportunities and contributing to revenue growth
- Skilled at diagnosing client challenges and coordinating cross-functional teams to deliver solutions
- Comfortable working with CRM tools and customer success platforms to track activity and outcomes
- Analytical mindset with the ability to monitor adoption metrics and translate data into action
- Collaborative team player who can work across departments to drive results
- Adaptable and proactive, with a strong sense of accountability for client outcomes
WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever: Smart questions spark smart solutions.
- Entrepreneurial Energy: Think like an owner. Solve like a founder.
- Fast with Intent: We move fast and deliver real results.
- Laugh and Learn: We don't take ourselves too seriously, just our results.
What are you waiting for? Come for a career, stay for the fun!
Join the A-Team and experience the A-Life!
