Job Description:

Company Overview:

Founded in 1904 with the invention of the world’s first welding electrode, ESAB has been shaping the history of welding and fabrication for over a century. Through continuous innovation, strategic acquisitions, and a strong legacy of design leadership, we have built one of the most complete portfolios in welding, cutting, and gas control technology. Today, ESAB operates in 47 countries with ~9,000 associates, serving industrial and healthcare applications worldwide. Since becoming an independent, publicly traded company in 2022, we continue to grow through innovation, customer led design, and our ESAB Business Excellence (EBX) model. Guided by our purpose – Shaping the world we imagine – we are building a $4B enterprise while driving sustainable solutions, empowering talent, and creating value for our customers, shareholders, and communities.

Position Overview:

As Customer Service Specialist, you will work with our clients and our commercial team to make sure that the requests are processed in a timely and efficient manner. This role contributes directly to meeting our business targets and securing excellent customer satisfaction.

Main Duties & Responsibilities:

• Be the first point of contact for the current and potential clients, handle requests coming by phone or email
• Prepare, handle, and send various documentation as per needs (such as quotations, certificates, invoices)
• Manage demo / consignment stock
• Provide insights into purchase patterns of our clients
• Resolve issues with orders, guarantees, reclamations
• Client data maintenance, including pricing rules
• Place orders for our strategic clients
  
  

A person we are looking for:

• A team player who maintains good working relationships with internal and external stakeholders
• Is service oriented
• Is attentive to details and enjoys working with numbers and data
• Can and like support the clients over the phone and email
• Is at ease with CRM and ERP systems
• Has good communication skills
• Can join the team in Cergy in person at least 3 times per week (hybrid work organization)

Requirements:

• Fluent Dutch, English, French (reqired for a telephone contact with clients)
• College or university degree, preferably in sales-related areas
• Significant experience in similar positions
• CRM experience
• Excellent MS Office skills (Word, Excel, PowerPoint, Teams)
• Location: Cergy (France)