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Summary

Job Description

Main Duties

• Supports end-to-end order processing activities, including order entry, order acknowledgment, customer order confirmations, and order revisions. Ensures accurate and timely coordination with planning department for delivery date confirmations, & with logistics/shipping team for shipment alignment.
• Interacts with Asian customers, company sales and/or service representatives/ company inter-departments to handle a variety of pre-sales or post-sales service functions related to order processing & shipping. 
• Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels.
• Resolve customer concerns and complaints efficiently, escalating complex issues to the appropriate department when necessary.
• Handles requests for additional company materials.
• May prepare or review reports for order processing related matters and take necessary actions, and other reports/material as deemed necessary in the performance of function.
• Complete all required professional development and compliance training in the LMS platform.
• Performs duties as indicated in the annual KPI assigned by superiors.
• Perform additional duties as assigned to support sales growth, customer satisfaction, and overall business objectives as aligned with immediate superior.

Background

• College graduate of any Business courses.
• Direct customer support experience including administrative experience.
• Knowledgeable and has background in ERP system.

Skills

• Excellent command of English language both oral and written.
• Basic customer service skills are preferred.
• Knowledgeable in business tools such as email, microsoft office, video conferencing tools such as Zoom, Teams etc.

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All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.