Job Title:

Job Description

We are looking for a motivated and service-oriented Customer Support Specialist to handle incoming customer requests across various communication channels. The ideal candidate will deliver excellent customer experience by adhering to client quality standards and service-level agreements, while providing support in German

Key Responsibilities
    •    Manage and resolve customer inquiries received via phone, email, or chat.
    •    Maintain a high level of professionalism and empathy in every interaction.
    •    Accurately document customer interactions in internal systems.
    •    Follow client and company procedures to ensure service excellence.
    •    Collaborate with other departments to resolve complex issues and improve processes.
    •    Meet or exceed established performance metrics and quality standards.

Qualifications
    •    Proven experience in customer care or service-related roles.
    •    Strong service mindset with a genuine passion for helping people.
    •    C1 fluency in German (spoken and written) is mandatory; English is a plus.
    •    Excellent communication and problem-solving skills.
    •    Ability to remain calm, resilient, and professional under pressure.
    •    Affinity for technology and ability to learn new tools quickly.

What We Offer
    •    Working Days: Monday–Saturday
    •    Work Model: Hybrid
    •    Comprehensive training and onboarding
    •    Competitive salary and performance-based bonuses
    •    Medical and life insurance
    •    Transport allowance
    •    Meal vouchers
    •    Holiday pay
    •    Career development opportunities
    •    Team events and Concentrix activities

About Concentrix

Concentrix Corporation (Nasdaq: CNXC) is a global, technology-enabled business services company specializing in customer engagement and business performance improvement for some of the world’s most recognized brands — including over 95 Global Fortune 500 companies and 90+ global disruptors.

Operating in 40+ countries across six continents, Concentrix teams deliver next-generation customer experience through the power of technology, design, data, process, and people.
Our expertise spans multiple industries: technology & consumer electronics, retail, travel & e-commerce, BFSI, healthcare, communications, automotive, energy, and the public sector.

We can’t wait to meet you — join our team and be part of a global success story!

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