Jobs › Companies › Sunrisefarms › Customer Service Representative

Sobre este puesto de Customer Service Representative en Sunrisefarms

Sunrisefarms · Presencial · Surrey, BC
Sunrise Farms is a group of companies with primary focus in the poultry industry.
From our hatcheries to our “ready to eat” state of the art cooking facilities we service customers in the retail, food service and industrial sectors. We are proud of our support of the Canadian farm as well as our investment in the latest equipment and technologies at our facilities across Canada. Our test kitchens have the most current cooking equipment replicating that used in commercial establishments, to facilitate precision testing. This way you know the product you receive will perform to your expectations. We are proud of our long-standing partnerships with family-owned Canadian chicken farmers to produce high quality products.

Role:
 
The Customer Service Representative is the frontline liaison between the company and its clients, responsible for delivering exceptional service and support. They promptly address customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving skills. With a focus on maintaining positive relationships and upholding service standards, they play a vital role in enhancing the overall customer experience.

Responsibilities:

  • Engage directly with customers via telephone or electronic communication channels, ensuring a seamless and positive interaction.
  • Provide swift responses to customer inquiries, demonstrating attentiveness and professionalism.
  • Demonstrate adept problem-solving skills to address and resolve customer complaints, preemptively mitigating issues that could impact service quality.
  • Gather and assess pertinent information to effectively handle inquiries regarding products and services.
  • Utilize Syspro for efficient order processing, ensuring accuracy and timeliness.
  • Strategically manage workflow to align with both customer and departmental timelines, optimizing efficiency.
  • Thoroughly document inquiries, feedback, and complaints, facilitating a comprehensive understanding and timely resolution.
  • Foster effective communication and collaboration with internal departments to enhance customer experience.
  • Generate comprehensive reports and conduct analyses on customer movement, contributing valuable insights for strategic decision-making.
  • Spearhead the development of customer templates to streamline processes and enhance customer satisfaction.
  • Oversee customer contract management, ensuring adherence to agreements and fostering strong client relationships.
  • Facilitate system price changes in accordance with company policies and market trends.
  • Manage customer claims and credits proficiently, balancing customer satisfaction with organizational policies.
  • Provide reliable coverage during vacation periods to maintain uninterrupted service delivery.
  • Requirements:

  • Exceptional interpersonal skills to build rapport and foster positive relationships with customers and colleagues alike.
  • Proficiency in both verbal and written communication to effectively convey ideas, information, and solutions.
  • Meticulous attention to detail and a commitment to accuracy to ensure high-quality work and client satisfaction.
  • Demonstrated adaptability to thrive in a dynamic and evolving work environment, readily embracing new challenges and opportunities.
  • Proactive initiative to take ownership of tasks, identify areas for improvement, and drive positive outcomes.
  • Resilience and stress tolerance to maintain composure and effectiveness in demanding situations, ensuring consistent performance and customer satisfaction.
  • 2 years in a similar role is preferred.
  • Working hours are 7:30am to 4:00pm, Monday to Friday

  • #IND2
    #LI-SJ

    At Sunrise Farms we are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other identifying characteristic are encouraged to apply.

    Please note that the expected new hire salary range provided is derived from a group of like roles within Sunrise Farms. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.
    ¿Listo para postularte en Sunrisefarms?
    Postúlate en Sunrisefarms

    Empleos similares

    BMO
    Customer Service Representative
    BMO
    ⚡ Postúlate pronto Surrey, BC, CAN Presencial $35,500–$55,000
    ● Nuevo 👁 Visto ✓ Postulado hace 1d
    BMO
    Customer Service Representative
    BMO
    ⚡ Postúlate pronto Surrey, BC, CAN Presencial $35,500–$55,000
    ● Nuevo 👁 Visto ✓ Postulado hace 3sem
    Sandvik
    Customer Sales Support Representative
    Sandvik
    ⚡ Postúlate pronto Canada, BC, Surrey Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 1 mes
    Intrum
    Call Centre - Customer Support Representative - Reigate (Q426R)
    Intrum
    ⚡ Postúlate pronto Reigate Híbrido £28,163–£28,163
    ● Nuevo 👁 Visto ✓ Postulado hace 1h
    ME
    Customer Service Representative III
    Medtronic
    ⚡ Postúlate pronto San Juan, Puerto Rico, United... Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 1h
    One Acre Fund - Uganda
    Uganda Customer Service Representative (Fixed-term)
    One Acre Fund - Uganda
    ⚡ Postúlate pronto Mukono, Uganda Presencial 🛂 Patrocinio de visado
    ● Nuevo 👁 Visto ✓ Postulado hace 2h
    Avomind
    Customer Service Representative (Thai Speaker)
    Avomind
    ⚡ Postúlate pronto Yerevan, Yerevan, Armenia Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 2h
    GP
    Customer Service Representative
    Genuine Parts Company
    ⚡ Postúlate pronto AUS APG Brendale Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 3h
    GP
    Customer Service Representative
    Genuine Parts Company
    ⚡ Postúlate pronto AUS APG Smithfield Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 3h

    Regístrate para recibir sugerencias adaptadas a los empleos que abres y las búsquedas que guardas.

    Más empleos en Sunrisefarms

    Ver todos los empleos en Sunrisefarms →

    Postúlate ahora
    🤖

    Un momento — para

    JobsRadar se creó para personas reales que están pasando un mal momento en su búsqueda de empleo — no para solicitudes automatizadas. Estás haciendo clic demasiado rápido y ahora estás bloqueado temporalmente.

    Vuelve más tarde. Si de verdad estás buscando empleo, cuentas con nosotros — solo compórtate como una persona.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Toma ventaja en tu búsqueda de empleo.

    Únete a nuestro canal de Telegram para lo que te ayuda a conseguir el puesto — referencias salariales, el pulso semanal del mercado y avisos de nuevas funciones. Sin spam, solo señal.

    Únete al canal — es gratis